Patrick H. Email & Phone Number

I have worked in the Industry since 1999 and within my job role, I am responsible for all Insurance and Compliance matters including:Training & Competency of the operational insurance staffAll aspects of Compliance within the business ensuring we are up to speed with and the latest FCA expectations. This includes understanding how changes such as the IDD and SM&CR impact the business and project managing the implementation of the necessary changes in line with the rules/ guidance.Heading up training within the business teaching all staff technical insurance knowledge and how we should conduct ourselves within the industry to ensure TCF is at the heart of what we do!Overseeing complaints handling/ resolution including reporting on and completing root cause analysis and implementing changes as necessary At The Insurance Octopus we aim to give our customers the best possible choice for their business insurance.As an independent commercial insurance broker we are not limited to one direct insurer or underwriter and have built a panel of insurers that allows our specialists to search the UK business insurance market to identify terms that suit each business individually.Through a combination of some of the most well known UK insurers and some more specialist niche insurers, we aim to make sure we can help all our customers tailor their business insurance policy to exactly what they need; paying only for the insurance cover their business requires.We constantly review our insurance panel to make sure we are offering the widest choice of terms we can and also check our rates across the market to stay competitive so you don’t have to. Our specialist consultants are able search multiple insurers at the same time and can usually arrange cover over the phone immediately and provide documentation the same day.