Patrick H. Email & Phone Number

Tulsa, Ok, Us

Tulsa, Oklahoma, United States

Working various odd jobs for the NOC and Engineering sections, due to SOC outsourcing.

Tulsa, Oklahoma, United States

Similar to a Tier 2 job, but with the added responsibility of answering escalations from Tier 2's during my shift, as well as being part of a rotating on-call schedule. Initially filled a night shift role, but due to a switch to active monitoring, now fill a 12 hour shift role in order to facilitate 24/7 live coverage.

Tulsa, Oklahoma, United States

I work in a Cybersecurity Analyst role, in which I review system-generated tickets and alerts for unusual or suspicious activity, traffic, files, and more. I then use my best judgement to close the ticket, escalate to a Tier 3 or Engineer, or escalate the ticket directly to the client. I specifically fill a night shift role.

Tulsa, Oklahoma, United States

I am part of the NOC team at SageNet. We handle 1st line troubleshooting for our customers. I make outbound calls and take inbound calls to and from customers and other tech companies, and schedule technicians, send parts, and troubleshoot many different types of network problems as they arise. I specifically fill a night shift role.

Tulsa, Oklahoma, United States

I act as the in-office contact for techs in the field as they go onsite to work on various projects, mainly installs of new equipment, for our customers. I work exclusively on installs and issues concerning installs. I open internal tickets to document details of the projects, update internal databases, and contact external help, should it be required.

Claremore, Oklahoma

I handled the front desk of the School of Business and Technology for Rogers State University. I mainly answered phones and helped people who came in to the office. I also assisted the professors with files and other work as needed.

Tulsa, Oklahoma, United States

I mainly handle phone bills and data entry. I paid phone bills for our customer companies both online and over the phone. I also entered data from invoices into our data system, which was Southware. I also did a bit of file reorganizing for the company.

Bachelor'S Degree, Game Development

Activities and Societies: Sigma Beta DeltaLearn

Associate Of Arts (Aa), General Education

Activities and Societies: noneLearn