Key Responsibilities: • E-Care, Resolving client technical queries daily and escalating if necessary.• E-Care, Resolving client technical queries Portuguese and French and escalating if necessary.• E-Care, Maintain social media pages queries and updates.• E-Care Portuguese translations for our Marketing Team, Flyers and News Letters.• Manage content loading and testing for online streaming.• Content ingestions for the music department

Rolls: • Applying inbound/ outbound call centre responsibilities• Resolving client technical queries daily• Follow trouble shooting processes and outlined procedures• Ability to translate and troubleshoot software or hardware applications• Escalating to proper departments if technical query cannot be resolved• Provide exceptional customer service ethic, excellent phone etiquette and are highly proficient in problem resolution.• Complete online call logs and reports• Responding to client complaints and following up on tickets and closing them once resolved• Demonstrated skills in MS Word, MS Excel, Power point, Windows Server 2003/2008• Handing in operational call centre daily, weekly and monthly reports• Responding and creating business response emails to clients.....Also worked on Content Management for Simfy app and MusicTime App as from 2017• Assisting on creating content plans for our Simfy app, Kisom app and Econet app front pages and genres plans• Manage content loading and testing for online streaming.• Manage digitizing, coding and loading of content to database.• Radio chart analysis• Manage and Supervise content department, ensure procedures and executables are being followed through correctly and adhered to• Manage licensing of labels and maintaining existing relationships with local and international labels including all majors (SONY, Universal, Warner, Merlin, The Orchard...). Source and license new local content and manage label / artistrelationships.• Responsible for our Video content loading for MTN and Vodacom channels

• Assistance on The Wireless Application Service Providers' Association (WASPA)• Assistance on Corporate services portal - Bulk SMS, with the major companies which were registered with us• Assistance with Mobile personalization portal – ringtones• Managing call centre client technical queries daily• MTN Shortz - Gaming, News, Afrikaans (Content art work and uploading it)• Vodacom - Lifestyle (Content art work and uploading it)• Exactmobile Short codes and Bulk SMS inquiries • Tox Media content ingestion and updates• Aggregating content to 3rd parties (MTN, IMI & Starfish)• Importing CD content to Exactmobile & Simfy database

• Managing relations and portfolios of the clients.• Preparing and organizing the files of collections and payment of thecreditors.• Preparing bank deposit slips for cheques• Participating in meetings as well as the companies goals andobjectives• Performing multifaceted general office support• Assisting in sales and invoice.• Managing files• Data entry of sales and clients

Publicity Agencies And Services