Patrick Halpin Email & Phone Number

County Dublin, Ireland

Elavon - Enterprise Relationship Director | June 2019 - Present- Spearheading strategic planning and execution for key accounts, resulting with increases in annual revenue, year on year.- Collaborating with cross-functional teams to deliver innovative solutions tailored to clients' unique challenges.- Cultivating a customer-centric culture, leading to consistently high client retention rates.Skills & Expertise- Strategic Account Management- Client Relationship Building- Business Development & Sales- Contract Negotiation & Renewals- Team Leadership & Mentoring- Market Analysis & Insights

County Dublin, Ireland

My duties and responsibilities include:• Recruitment and Selection: Managing the recruitment and selection process, partaking in interviews and providing interview feedback. Shortlisting and influencing final selection of suitable candidates based on skills, and experience. • Meeting and exceeding annual team sales targets and objectives in respect of existing customers, customer revenues, and referral management.• Forecasting New Business sales projections (IYNB) based on committed activities on a monthly basis.• Supporting the Head of International & UK Relationship Management in the day to day management of the Customer Account Management team, including managing and recognising performance and measuring KPIs• Escalation and resolution: quickly assessing the business impact of an issue and effectively gathering the appropriate resources that will drive the issue to satisfactory and timely resolution of all customer issues.• Sales pipeline development and management of team sales • Training and development of staff to include the ’buying centre’ identification - recording of personal relationships and contacts, mapping of structures and hierarchies and documentation of results.• Lean 6 Sigma: I have completed Yellow and Green belt training (Yellow Belt Certified). In partial fulfilment of the requirements for Green Belt certification, I am currently working on my Green Belt project which focuses on Customer Retention. Key achievements • My promotion to Supervisor in 2018.• Platinum Award Winner 2017• Being selected as a Lean Champion in 2018

County Dublin, Ireland

Currently, I provide a single point of contact for Elavons key customers, across our UK and European market. A key focus is providing a vast amount of payment options, from a Point of Sale to Ecommece solution, while enabling customers to understand our products and get the service to help grow there business. Building and maintaining our clients trust, is key to driving successful relationship

In this position, I assisted in the management of a team of 20 sales executives. This consists of coaching, mentoring and motivating the team to hit and exceed daily/monthly sales and revenue targets. To date, I have met and exceeded all of my targets and KPI's, while receiving many awards for my hard work and effort

This role as Duty Manager of the the 4*, Alexander Hotel, involved managing the day to day running of the hotel and its employees( of up to 35 employees), and ensuring the smooth and effective running of the hotel.

Dublin

This role with Murray’s Europcar was a front line Sales / Car Rental Administrator position with a strong focus on customer service and sales. Also meeting and exceeding monthly sales targets, up-selling, and providing additional optional extras as required by the client.

This role as Assistant Head Concierge required a very high standard of customer service and professionalism in a busy hotel environment. It was in this role, I gained valuable experience, working in a high pressured and demanding customer environment.