Patrick Hanson Email & Phone Number

Lynnwood, Washington

Bremerton Branch

Created new job descriptions for staff, and developed and implemented a training program, including KPIs. Created a “team system” for field workers to achieve more effective and efficient site project management. Collaborated with management team to develop a cogent quarterly performance evaluation system. Enacted a multi-phased, 18-month plan to improve employee hiring, termination and retention plans. Continues to perform Estimator duties, including insurance and non-insurance job estimating, cost mitigation, quality control and job close-out.

Bremerton, Wa

As a Homeowners/Property Adjuster with Farmers Insurance, managed the complete lifecycle of property claims adjusting, from intake and analysis of initial report, analysis of insured’s available coverage and exclusions, determination of coverage, communication with insured(s), on-site visits, assessments and estimates through final settlement or denial. Managed relationships with numerous vendors and claims adjusters representing other carriers.

Vancouver, Wa

Handled a specialized form of coverage with Zurich Direct Underwriters, Vehicle Service Contract Insurance, a named peril form covering specific routine service and unforeseen mechanical breakdown. As an experienced auto mechanic and ASE Certified Master Technician, worked at highest level of direct contact positions; Claims Adjuster in a high-traffic call center environment. Analyzed claim and policy to determine coverage. Leveraged extensive auto knowledge to explain detailed mechanical issues to insureds.

Gresham, Or

• Automotive service and repair including electrical diagnosis, run-ability, major vehicle repairs (engine, transmission, drive-train, etc.), general maintenance, air conditioning, fuel and emissions repairs, new car preparation, accessories and more.• Advise customers on technical issues related to repairs

Battle Ground, Wa

• Assist Superintendent of Public Works in completing Water System Vulnerability Self Assessment and Emergency Response Plan as required by the Environmental Protection Agency for Compliance with the Federal Bioterrorism Act of 2002. • Research System Development Charges of cities similar in size to Battle Ground and prepare comparisons for Planning Department. • Research “Pay for Performance Programs,” and prepare summary of findings for Executive Assistant.• Research archival processes for city information and records. Coordinate and attend meeting with City Clerk and Washington State Archive representatives. • Assist Lead Court Clerk as Court Recorder. • Assist Finance Department Director in reviewing employee pay ranges for FY 2005.

Vancouver, Wa

• Automotive service and repair including electrical diagnosis, general maintenance.• Advise customers on technical issues related to repairs.• Customer service sales and cash handling.

Vancouver, Wa

• ASE Certified Master Technician - GOLD LEVEL• Automotive service and repair including electrical diagnosis, run-ability, major vehicle repairs (engine, transmission, drive-train, etc.), general maintenance, air conditioning, fuel and emissions repairs, new car preparation, accessories and more.• Advise customers on technical issues related to repairs.• Serve as Assistant Team Leader.• Chair Shop Safety Committee.• Maintain shop tools and equipment.