Patrick Happy Email & Phone Number

Douala I, Région Du Littoral, Cameroun

Key responsibilities cover but not limited to the below activities:- Act as SPOC and recovery owner of Crisis Tickets, P1 incidents, and multiple Domain Outage- Ensure that WLA is fulfilled and all Processes are followed within the Affiliate Delivery- Manage Network Risk using risk register and involve in Changes Approvals. Keep proper track of the identified risks and ensure early closure of a single point of failure.- Manage Network CIP (Continuous Improvement Plan)- Assess the performance of the network elements and update the customer and the operations director regarding the capacity/expansion requirements.- Engage the SMEs in various domains to achieve the operational improvement goals- Manage country special events, seasonal events, etc. as per agreement with the customer and with internal coordination.- Manage Release Management Activities- Manage specific technical requirements from customer CTO

Douala, Cameroun

Operational Management for the end-to-end operations activities delivery (2nd line operations, CustomerProblem Management, Service & Resource Fulfillment) towards the specific customer.Responsible to secure that operations activities in general and especially the Back Office activities are performed according to the SLA and KPI requirements (as reflected in the WLA).Operations Delivery Management.Incident ManagementProblem management within services dealsPreventive maintenanceService Delivery Efficiency

Douala

Key responsibilities cover but not limited to the below activities:- To lead the team as one coherent unit and deliver as per SLAs and to optimize the use of all resources and to empower all engaged employees.- To ensure correct working methodology governed by the work instruction outlined.- To ensure high motivation level and well-being of all the staff in terms of working environment and conditions of employment.- To ensure best practices are followed within the BO TX organization.- To participate in internal technical discussions in view to improve overall network performance and make recommendations.- To ensure incidents are analyzed and gaps, improvements are identified from technical, process, SLA and contract perspective.- Develop problem resolution plan for major issues.- To validate whether the corrective actions implemented are meeting the requirements.- Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem.- To prioritize problems and maintenance activity based on the risk, impact and severity.- Participate to the post incident review to analyze and identify root cause of the problem.- To Identify, prescribe and implement the preventive maintenance activities required to improve KPI.- To support development of processes and measurement of the performance of the BO TX processes on regular basis.- To provide the management with reports of performance on a scheduled basis.- To contribute to the use of standard methods and procedures for daily operations needs in accordance with the MSTOP processes.- Interface with the other cross functional organizational entities like design and planning, Field Maintenance, NOC – Front office, Problem Management, Incident Management, Change Management.

Douala

Main activities:- Lead the service delivery organization & to be totally accountable for the contracted business (SLA & KPI performance) within the assigned budget.- Responsible for customer satisfaction- Coordinate the activities of network optimization- Daily monitoring of the network quality, through network performance statistics and KPIs. Define strategies for achieving KPIs.- Establish procedures and processes for network design and performance improvement.- Discuss network design and optimization strategies with customer and internal areas.- Evaluate resource needsResponsibilities:- Achieve the KPIs agreed between Ericsson and customer.- Coordinate actions to improve the network quality.- Discuss improvements and explain network performance indicators to Customer’s representatives.- Follow up the network implementation and perform necessary adjustments in the network for accommodating new sites.- Internal and external reporting about network performance including radio/core/transmission parts

Douala

Key responsibilities cover but not limited to the below activities:- Administration of multivendor Network Management Systems U2000 (Huawei), 1353NM, 1354RM & 5620SAM (Alcatel).- Administration of synchronization network.- Ensure the level 2 technical support, constructor interface and the equipment technical management.- Guarantee the technical expertise for equipment and software of various transmission technologies used in the network (OSN6800, OMSN, LSY, STRATEX, MPR, ISA, Igate-4000, DTX 600, PRC, SSU, VSAT).- Participate in the training of less experienced staff.- Supervise projects aimed at facilitating the exploitation of transmission equipment and software.- Allow real-time recovery of the equipment service in the shortest time- Conceive and write the exploitation and maintenance scripts.- Undertake preventive maintenance actions- Ensure deferred time problems resolution and enact operating rules for the network or even the NOSC.some projects I was involved:- Installation, commissioning and acceptance of Huawei DWDM multiplexer (OSN-6800).- Test and acceptance using OTDR and VFL of the optical fiber network .- Hardware and software upgrade of the Alcatel-Lucent NMS servers (1353NM et 1354RM) from NR7 to NR8 with resilience.- Swap of all the synchronization equipment of the Orange network by new ones (supplier Gillam Fei).- Installation, commissioning and acceptance of Alcatel-Lucent SDH multiplexers (OMSN).- Swap of old Alcatel-Lucent SDH multiplexers (ADM) by recent ones (OMSN).- Swap of Alcatel-lucent legacy PDH (AWY, LUX50) by super PDH (MPR).- Software upgrade of Alcatel-lucent OMSN and MPR equipment. - DCN design and implementation for the MPR and OSN6800 supervision.- Creation of interconnections between Orange and others Telco through Igate-4000 Edge equipment.- Upgrade of the IDirect network from Infinity to Evolution.-