Patrick Harney Email & Phone Number

Peridot, Arizona, Us

Deploy/Configure Cisco ISR router, switches.Configured QoS on branch devices to maximize bandwidth and isolate VoIP traffic.SNMP, TACACS, RADIUS, EtherChannel, VLAN trunking configuration.Deploy/Configure Palo Alto Firewalls.Cisco collaboration CUCM 12.x administration.Manage and support workstations running Windows 7/10 in the Active Directory domain.Manage devices in SolarWinds Orion, Auvik, Cisco ISE.Diagnose and Identify ethernet/wireless network problems.Cisco Meraki Cloud.IPSec Tunnel configuration.

Peridot, Arizona, Us

Peridot, Arizona, Us

Work with systems administrator to provide function administration and user support of imaging/software provisioning, and patch management.Work with network infrastructure and systems team to develop and implement base PC images.Collaborate with clinical and applications teams to test and create software packages for implantation and deployment.Configure, create and modify Active Directory users, security groups, distribution groups & service accounts.Test new computer models and drivers for various clinical and clinical 3rd party applications.Work with I.T. management on the coordination of resources with contractors, Indian Health Services, Henry Schein, Kavco Imaging.Support all facets of optimization and enhancements efforts including interfaces to Electronic Medical Records (EMR) systems.Work with end-users to resolve technical problems and application performance issues for clinical and 3rd party applications.Configure, create and modify Exchange emails, shared calendars & mailboxes.Subject Matter Expert for Dentrix Enterprise 8.0.5, 8.0.9, Dexis 10 Imaging Suite, Carestream Dental.Manage and Implement a system upgrade to Dentrix Enterprise Electronic Dental Records.

Peridot, Arizona, Us

Answer phone calls and provide level 1 troubleshooting steps to customers, create trouble ticket requests, and distribute to appropriate technicians, reset passwords.Create, modify, and delete domain accounts in Active Directory, Dentrix, Roentgen works, Dentrix, Tiger Text.Maintain Dentrix enterprise users, templates, ICD-10 codes, and HL7 messages. Create and manipulate views in the EDR appointment book for appropriate patient information standards.Install, configure, and troubleshoot Microsoft applications for end-users.Install, configure, and troubleshoot VPN software provided by Palo Alto networks for offsite use.Maintained confidentiality and discretion when working with passwords or sensitive materials.Responded to requests for technical assistance in person via phone and remotely for the following technologies: Windows and Mac OS-based endpoints (Laptops Desktops & Thin Clients) Tablets & Smartphones (IOS & Android) and Microsoft Office.Assisted the Help Desk Manager in supervision training and mentorship of employees at the Help Desk with a specific focus on leading the team of Desktop Support.