Patrick Harris Email & Phone Number

Warren, Michigan, United States

Assigned to 20-40 Executives & Executive Administrator Assistances performing a variety of computers issues, responding to issues in a untimely manner, supporting Windows & MacOS with a concentration in Outlook.Performed PC upgrades, and OS rebuilds, contact outside vendors regarding warranty repairs, for local facility & home or curbside work.Handling Executive IT incidents and site services requests through ITSM Service Manager, Servicenow while managing/prioritizing… Show more Assigned to 20-40 Executives & Executive Administrator Assistances performing a variety of computers issues, responding to issues in a untimely manner, supporting Windows & MacOS with a concentration in Outlook.Performed PC upgrades, and OS rebuilds, contact outside vendors regarding warranty repairs, for local facility & home or curbside work.Handling Executive IT incidents and site services requests through ITSM Service Manager, Servicenow while managing/prioritizing Executive workload.On call four weeks out of a year, on stand by for Executive incidents and service request. Show less

Warren, Michigan, United States

Leading a Team of four IT Technicians. Duties include assignment of user machines, managing assetsAssigning tickets to Technicians. Assign the incident tickets to Techs to service machines issues. Their primary role is to meet the SLA targets for an incident.Requires direct communication with Senior Management to ensure excellent day to day service.Troubleshooting a variety of computers issues, responding to End User’s issues.Handling IT incidents and site services requests… Show more Leading a Team of four IT Technicians. Duties include assignment of user machines, managing assetsAssigning tickets to Technicians. Assign the incident tickets to Techs to service machines issues. Their primary role is to meet the SLA targets for an incident.Requires direct communication with Senior Management to ensure excellent day to day service.Troubleshooting a variety of computers issues, responding to End User’s issues.Handling IT incidents and site services requests through ITSM Service Manager and managing/prioritizing workload.Recognized as a “go -to” resource for IT resolution within the IT Innovation Center.Performed PC upgrades, and rebuilds, contact outside vendors regarding warranty repairs, local facility work.Strong focus on customer service and attention to detail. Show less

Austin, Texas Area

o Approximately 1-100 new hire assignments each month. Duties include assignment of user machines, managing assets and performing IT portion of new hire orientation.o Requires direct and constant communication with local HR coordinator to ensure excellent onboarding experience.o Ability to work directly with Executive CIO’s in a timely manner regarding checking litigation hold, collecting images for legal team. o Recognized as a “go -to” resource for IT resolution within the IT… Show more o Approximately 1-100 new hire assignments each month. Duties include assignment of user machines, managing assets and performing IT portion of new hire orientation.o Requires direct and constant communication with local HR coordinator to ensure excellent onboarding experience.o Ability to work directly with Executive CIO’s in a timely manner regarding checking litigation hold, collecting images for legal team. o Recognized as a “go -to” resource for IT resolution within the IT Innovation Center.o Performed PC upgrades, and rebuilds, contact outside vendors regarding warranty repairs, local facility work. Show less

Warren, Michigan

o Reimaging desktops, laptops, backing up and transferring data to new machines and managing hardware assets. o Troubleshooting a variety of computers & printer issues, responding to End User’s issues.o Handling IT incidents through ITSM Service Manager and managing/prioritizing workload.o Strong focus on customer service and attention to detail.

Warren, Michigan

o Reimaging desktops, laptops, backing up and transferring data to new machines and managing hardware assets. o Troubleshooting a variety of computers & printer issues, responding to End User’s issues.o Handling IT incidents through ITSM Service Manager and managing/prioritizing workload.o Strong focus on customer service and attention to detail.

Troy, Mi

o Monitor and respond quickly and effectively to requests received through the IT helpdesko Provide day-to-day support of desktop PC software applicationso Perform special projects as assigned by the Chief Technology Officer.

(B.A.Sc.), Information Systems & Cyber Security

(A.A.S.), Information Technology Computer Network Systems

Certified Of Completion, Radio And Television Broadcasting With A Concentration In Radio