• Led the expansion of Wal-Mart Wireless within Walmart locations, executing New Store Opening (NSO) objectives and audits.• Cultivated strong relationships with Walmart regional and head offices, key carriers, and manufacturers to drive operational cost efficiency and achieve sales targets.• Delivered on key business objectives, including sales growth, performance reviews, client satisfaction, and operational compliance.• Ensured optimal staffing across multiple locations, adhering to company and client guidelines.• Managed and coached store managers, focusing on career development, succession planning, and reducing turnover rates.• Spearheaded hiring initiatives using proactive recruitment strategies aligned with OSL Retail client guidelines.• Oversaw district operations, including field visits, payroll, performance management, and inventory control.• Trained store teams on operational standards, coaching programs, and team development strategies.

• Successfully launched and integrated two local tech companies within the first year, establishing a strong foundation for growth.• Innovated and implemented an Uber-style tech service model, connecting customers with certified local technicians for seamless, on-demand support.• Built a custom CRM solution to enhance technician and client interactions, ensuring exceptional customer satisfaction.• Founded the Alltec Refresh charity program, providing essential devices like cellphones and computers to families in need in collaboration with local charities.• Designed and launched the Alltec Solutions website with advanced SEO strategies to maximize visibility and engagement.• Created a comprehensive MSP solution by partnering with specialized channel partners to deliver tailored managed services to clients.• Developed and introduced custom monthly service packages for home and mobile security, serving both personal and business hardware needs.• Led an ambitious regional expansion across Ontario, significantly broadening the company’s reach and impact.

At Complete Media Solutions, we specialize in revolutionizing internet sales for homes and businesses, offering an innovative alternative to the standard options. As a proud reseller, we harness the robust infrastructures of industry giants like Bell, Rogers, Telus, Cogeco, and Shaw—delivering tailored internet packages and competitive pricing designed to meet the needs of customers who demand more than the typical 'Big Guys' experience. Our mission is to empower customers with flexibility, value, and personalized service that sets us apart in the market.