Patrick Harvell Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Rock Hill, South Carolina, United States

Provides end-user support and acts as the sole point of contact for the facilities IT needs.• Manages and maintains all hardware in the facility including laptops, desktops, printers, scan guns and thin clients.• Responsible for monitoring and troubleshooting access points on the network through the Cisco Meraki dashboard.• Installs and replaces networking equipment when needed such as switches, routers, access points and UPS.

• Manage and monitor networks • Monitor access points through the WiNG controller software • Monitor access points through the Cisco Meraki controller software• Monitor access points through the Extreme Cloud controller software• Troubleshoot connection issues • Experience connecting remotely to access points through remote desktop and PuTTY • Verifying network connections using the ping command and viewing the startup configs • Monitor installation of Motorola access points in Belk Stores • Manage and provide troubleshooting for American Tires handheld devices and printers, such as the Zebra WT41N0s, TC77 android devices, GK420D labels printers etc.• Including working with Zebras handheld devices such as ring scanners, printers, barcode scanner guns and wearable devices. • Experience working in the Sysaid ticketing system • Experience working in the Service Desk ticketing system

Albemarle, Nc

Payroll and bookkeeping duties for the businessTelephone operatorTakes payments for companies Gives technical support when neededIncluding: fixing printer issues, restarting routers, performing computer maintenance, and setting up new computersMakes conference calls with UPS to resolve shipment and hardware issues

Mooresville Nc

Provides technical support for two schoolsDisplays abillty to troubleshoot and repair equipment such as laptops, projectors, printers, and iPadsResponsible for aquiring quotes for new technology and issuing technology to the teachersDemonstrates strong communications skills by assisting teachers with technology issuesManages all the technology in the school (i.e. iPads, laptops, projectors, printers)Worked with network engineers in Coporate to replace the router during an internet outage

Locust, Nc

Manage and monitor networksMonitor access points through the WiNG controller softwareTroubleshoot connection issuesExperience connecting remotely to access points through remote desktop and PuTTYVerifying network connections using the ping command and viewing the startup configs