Information Technology Operations Analyst
San Antonio, Texas, Us
Noteworthy Leadership Achievements:w Managed four Business Process Management Projects, and ten DMAICS Process improvement methodology projects as Technical Project Manager. Results: All 14 projects were completed on time (1 cancelled), within budget, no reportable injuries and had 100% customer satisfaction.w Saved employer $2.0M over a three-year period as Technical Project Manager of USAA Printer Transition Project. Replaced 3300 obsolete commercial grade printers, installed 1500 modern commercial grade HP printers. Completed project on time, within budget, had no reportable injuries and client was 100% satisfied. Saved on per page, maintenance and toner cost, many payroll hours were saved via greater efficiencies as well.w Received USAA’s Super Star Award for outstanding volunteer service as volunteer Computer Education Instructor at two local high schools in 2002.w Honored with the Saturn Program Award in 2000 for tireless efforts to document processes for new IT Asset Management organization that was created from the program.w Recognized for outstanding results as an Acquisitions Analyst with USAA’s Microsoft Transition Project Award in 1998.w Increased capital asset tracking from ~ 80% to over 96%, previously procurement records of capital assets varied greatly per management judgement. Captured 100% of tax deductions, improved IRS compliance, eliminated waste via duplication, all assets were now locatable and re-deployable. IT assets were $330M at the time and many assets were unlocatable. Expense leakage prevention project assigned by CFO. Completed on time and on budget. Helped to avoid MM$ fines for noncompliance.w Assigned to IBM to MS Windows PC transition project, bought hardware, $23M worth of desktop PCs, 20,000 over 3-year period, set up master schedule to maximize efficiency, successfully tracked and logged location of > 95% all capital assets.
