Patrick Havens Email & Phone Number

Dubuque, IA, US

• Lead standard renewal activities, focusing on strategies that drive growth and enhance retention.
• Collaborated closely with sales and marketing leaders to leverage CRM data for optimizing customer engagement.
• Fostered strong relationships with the existing customer base, leading to a notable increase in retention rates from 81% to 93% over a full sales cycle.
• Implemented data-driven initiatives that significantly improved overall customer satisfaction and loyalty.

Dubuque, Iowa, United States

• Manage territory of 2K faculty members across a portfolio of universities including customer onboard and renewal
• Leverage key product features and functionality to meet client-specific needs for their higher education courseware
• Create custom documentation and outreach strategies across 5 product disciplines
• Provide timely support and solutions for technical issues and product-related questionsSkills: Tableau · Customer Onboarding · Customer Retention · Team Leadership · Customer Relationship Management (CRM) · Training ·.

-Led successful project management for the digital product implementation at educational institutions, ensuring smooth integration and compliance with project timelines.-Monitored implementation plans to maintain adherence to schedules and ensure high levels of customer satisfaction.-Delivered engaging training sessions on MHHE digital products and.

Dubuque, Iowa Area

Implement and educate customers on digital products across all of McGraw-Hill Higher Education which includes the businesses of Science, Engineering and Math; Business and Economics and Humanities, Social Sciences and Languages within the college markets.

Bachelor Of Arts (B.A.), History

Education record