Patrick Hawley, Mba Email and Phone Number

Create, edit, and post high-quality entertainment and video game content daily to my socials.• My videos have generated over 1.3 million views and 117K+ likes.• Accumulated 15.3K+ followers across my various social media accounts. (TikTok, Instagram, YouTube, Threads, Twitch)• Create engaging content daily from movies, memes and video games.• Daily engagement with my followers across all my socials.• Analyze industry trends, data analytics and emerging technologies to enhance content quality and relevance.

Participated in the execution of the Performance Section of the Vendor Governance Program for all vendors and all lines of business.• Facilitated weekly calls with 20+ personnel to tackle open Jira tickets and drive solutions.• Developed Tableau dashboards to assist in the monitoring of various performance metrics to measure against SLAs and other contract requirements.• Conducted quarterly QA Audits of vendor services and drive improvements in the team’s audit approach• Compiled, generated, and provided analysis of vendor performance metrics.• Utilized Tableau for SLA monitoring, reporting, analyzing.• Addressed vendor complaints and field inquiries in a timely manner.• Supported team members by providing guidance and informal leadership on cooperative projects.• Assisted leadership with contract management, review and revisions.• Collaborated with Technology to document and assist in remediation of service tickets.• Proactively identified and proposed solutions for operational issues.

Oversaw the Asana/SharePoint product launch process for all hardware, software, and third-party products generating $4 billion annual revenue.• Increased efficiency 25% by creating unique project templates to streamline launch activities.• Increased process efficiency 40% by implementing solutions to optimize viewership across all departments.• Developed and designed 30+ user guides, training documentation, and Standard Operating Procedures (SOPs) to drive process improvement, documentation, and process management.• Managed permission levels for 300+ Asana/SharePoint users to ensure confidential and classified documents were kept secure.• Liaison between IT and internal stakeholders to drive system enhancements, upgrades and modifications to ensure business strategy is met and day-to-day operations are supported.• Maintained the 12-month Product Road Map and Product Planning Chart for all products and services.• Led cross-functional weekly meetings with 20+ teams focused on inventory strategy.• Produced competitive analysis documentation for all hardware products.• Conducted numerous presentations and training sessions with 100+ attendees per session.• Developed, coordinated and conducted nationwide in person and web surveys via Qualtrics for hardware and software products to gather end user and sales rep feedback.• Provided summary to upper management for future development.• Successfully deployed web surveys accumulating over 3,500 responses on various products, software & services.

Managed all aspects of promotional deals deployed digitally and to retail stores, including planning, assembly, merchandising and qualitative review generating $10 billion annual revenue.• Significantly increased efficiency by 50% for all promotional deals by optimizing the promotions system.• Produced weekly analytical reporting using aimed at improving customer engagement to senior management.• Collaborated with cross-functional teams in ensuring seamless in-store and online operational execution.• Managed the Loyalty email program cross collaborating with Buyers, Legal, Marketing, and Operations.• Managed price change execution for 500+ stores nationwide to protect probability and revenue.• Collaborated with the VP of Store Operations to conceptualize innovative customer-focused strategies.

Earned a promotion for exemplary performance from the Director of Store Promotions. • Earned multiple employee of the month awards for exceptional customer service and achieving customer metrics.• Led multiple teams throughout the holiday seasons and achieved the sales metric each year.• Interviewed potential hires to ensure their skills were aligned with the particular role.• Increased sales growth 10% by redesigning the back-of-house structure to improve inventory allocation.• Took the initiative to learn each department's process and function to provide the optimal customer service.• Ensured asset protection by proactively securing time sensitive street dated products.