Patrick Headon Email & Phone Number

Lutry, Vd, Ch

Geneva, Switzerland

B Lab is a nonprofit organization that serves a global movement of people using business as a force for good. Certified B Corporations are businesses that meet high standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.In my role I support multinationals based in Switzerland during the certification process and beyond to help them improve their impact. I also lead our Board Engagement Programme to equip board members drive sustainability from the boardroom

Lausanne, Vaud, Switzerland

Providing advisory and board support on digital transformation, a better customer experience and improving business' impact on all stakeholders

Welwyn Garden City, Hertfordshire, United Kingdom

Led FTSE 250 quoted business providing payments and software services to a network of 50k retailers in UK & Romania, enabling them to offer vital services particularly to vulnerable consumersIncreased the focus on fixing the business basics and developing growth beyond the core - growing EPOS terminal fees by over 30% and returning the parcels collect business to growth

Leamington Spa Uk

Led major turnaround of £2Bn revenue business with 600 branches and 6,000 employees to address double-digit declining profit, lack of differentiation and underinvestment.Transformed the customer offer and cut costs to hold profits flat in the first year of the £200M turnaround programme. Increased customer satisfaction (NPS) by 10 points in one year

Switzerland

Generated c.£100M of cash through the disposal of four low-return businesses having increased their value by focusing on customer service, employee engagement & operational efficiency. Delivered growth strategies for the remaining businesses and acquired a b2c e-commerce business in the UK

Lausanne Area, Switzerland

Led turnaround of business distributing clothing through its store network. Reversed losses through cost reduction and secured additional financing

Bern Area, Switzerland

Grew an important new revenue stream by signing up major retailers and brand owners to sell on eBay and building new sales organisations in Germany, UK, and France

Bern Area, Switzerland

Improved eBay buyer experience by reducing fraud and seller service failures by 30% in 12 months, through improved site design, fraud and data analytics, and increasing PayPal adoption

Lausanne Area, Switzerland

Led businesses generating over £50M profit to become the highest growing group of markets in Diageo, increasing profit by over 25% p.a. through ambitious scaling of marketing programmes.

Doubled Swiss profits in 3 years, focusing on new product launches and premium brands. Stopped share decline in the Indonesian beer business and reinforced governance

Lausanne Area, Switzerland

Merged two subsidiaries to reduce fixed costs 35% and create a high growth centre of innovation and held profits despite margins falling 50% due to regulatory changes.

London, United Kingdom

Led regional planning of Guinness and Grand Met merger which transformed two traditional businesses to create a leading FMCG business

London, United Kingdom

London, United Kingdom

Mastered Programme, Business Coaching

Association for Coaching accredited programme.

Straetgy In The Age Of Digital Disruption - Exec Course, Digital Strategy

Master Of Business Administration (Mba)

Graduated with distinction

Bsc, Economics