Patrick Heffernan Email & Phone Number

Calgary, Alberta, Canada

The Regional Manager is responsible for managing all aspects of the business including, financial, HR, Administration, Sales staff and the Service Centre. As Regional Manager, you will review, develop and implement procedures that enhance our client experience, improve operational efficiencies and increase revenues by using “best practice”.Responsibilities• Participate as the company’s key leader in the overall development and execution of the strategic plan• Develop strategies to… Show more The Regional Manager is responsible for managing all aspects of the business including, financial, HR, Administration, Sales staff and the Service Centre. As Regional Manager, you will review, develop and implement procedures that enhance our client experience, improve operational efficiencies and increase revenues by using “best practice”.Responsibilities• Participate as the company’s key leader in the overall development and execution of the strategic plan• Develop strategies to continually improve individual customer acquisitions and retention• Maintain customer relationships and ensure customers high customer service levels• Forecast revenue levels and establish appropriate targets to achieve committed goals• Establish and implement departmental policies, goals, objectives and procedures conferring with other management team members as appropriate• Evaluate employee performance and motivate to achieve peak productivity• Assist in the forecasting of funds needed for staffing, equipment, materials and supplies• Full spectrum HR duties including, recruiting and hiring of new staff, mitigation, and terminations• Supervise daily transactions; implement corrective actions as deem appropriate• Complete month end and yearly reporting including the completion of commission reports, quarterly reports and reporting annual results• Maintain and exceed overall store sales performance• Coach your team to support your execution plans and help achieve objectives• Analyze data and critically assess your business• Anticipate opportunities to exceed both external and internal customer expectations• Act as an ambassador by professionally representing the Motion Brand Show less

Calgary/ Kelowna

Provide functional expertise and execute responsibilities: to enable various teams to enhance the Motion experience for clients, increase profitability, find and execute opportunities for growth and expansion.• Maintain and exceed overall site and regional sales performance.• Forecast revenue levels and establish appropriate targets to achieve committed goals.• Analyze data and critically assess your business.• Oversee daily transactions; implement corrective actions as deem… Show more Provide functional expertise and execute responsibilities: to enable various teams to enhance the Motion experience for clients, increase profitability, find and execute opportunities for growth and expansion.• Maintain and exceed overall site and regional sales performance.• Forecast revenue levels and establish appropriate targets to achieve committed goals.• Analyze data and critically assess your business.• Oversee daily transactions; implement corrective actions as deem appropriate.• Complete month end and yearly reporting including the completion of commission reports, quarterly reports and reporting annual results.• Develop strategies to continually improve individual customer acquisitions and retention.• Maintain customer relationships and ensure customers high customer service levels.• Anticipate opportunities to exceed both external and internal customer expectations.• Partner with our recruiting agency to recruit top talent in all of the locations in your region (I know your last bullet on page one touches on this).• Partner with our marketing arm to ensure we have appropriate presence in the market (AdWords, local ads, promos, etc.).• Partner with Occupational and Physio Therapist clients in clinics, hospitals, community assisting and educating Motion sales organization with complex rehab within region when required.Lead teams: Develop high performing, results driven teams through coaching, providing transparent insight and feedback, and meaningful developmental opportunities.• Coach your team to support your execution plans and help achieve objectives.• Evaluate employee performance and motivate to achieve peak productivity.• Assist in the forecasting of funds needed for staffing, equipment, materials and supplies.• Full spectrum people duties including, recruiting and hiring of new staff, learning and development. Show less

Calgary, Canada Area

Calgary, Canada Area

Provide leadership and direction for all operational duties and ensure that their is a positive environment that allows others to meet their personal and career objectives.Assisted in the development new software program for ecommerce and responsible for all employee training.I have been directly responsible for assisting Stride Management in their PCI DSS certification as well as assisting them with their IT infrastructure.Reporting Directly to the Senior Vice… Show more Provide leadership and direction for all operational duties and ensure that their is a positive environment that allows others to meet their personal and career objectives.Assisted in the development new software program for ecommerce and responsible for all employee training.I have been directly responsible for assisting Stride Management in their PCI DSS certification as well as assisting them with their IT infrastructure.Reporting Directly to the Senior Vice President, I have been directly involved with Human Resources and benefits.Responsible for creating policy and procedures as well as creating job descriptions for all positions.Long Term and Short term planningEmployees training Show less

Calgary

Spearheaded the drive to increase revenues and customer satisfaction metrics for 15 stores throughout Western Canada, generating $130m in annual sales.Manage Human Resources within District (Hiring, Development, Performance Management, Terminations)Responsible for all daily decisions within the district that effected customers, Managers and associatesPrepare monthly reports for Regional Director of OperationsAccess store performance and develop senior leaders to… Show more Spearheaded the drive to increase revenues and customer satisfaction metrics for 15 stores throughout Western Canada, generating $130m in annual sales.Manage Human Resources within District (Hiring, Development, Performance Management, Terminations)Responsible for all daily decisions within the district that effected customers, Managers and associatesPrepare monthly reports for Regional Director of OperationsAccess store performance and develop senior leaders to attain levels of performance that meet company and district budgetsPlan, Develop and Implement corporate initiatives to ensure standards and sales targets were attainedP & L analysis at a store and district level to attain bottom line sales resultsYearly budget planning and development with General ManagersLeveraged the use of key performance indicators, processes and systems to monitor Staples’ performance against objectives, and ensure that all stakeholders have the necessary tools, authority, budget, and resources needed to attain goals.Provided inspirational leadership to employees and delivered practical advice and assistance to general managers in the pursuit and attainment of corporate strategic goals and objectives.Led the development and implementation of various human capital initiatives designed to increase retention and employee loyalty, such as; re-developing employee common areas to promote team bonding and facilitate social events. Show less

Calgary, Alberta, Canada

Responsible for the day-to-day management and coaching of associates to effectively execute the strategic and operational plans for the store, while driving revenues and delivering exceptional customer service.Cultivated a customer-centric attitude and selling culture at all levels throughout the organization and assumed responsibility for coordinating and supervising the Copy Centre to ensure optimum customer satisfaction and secure company assets. Developed and delivered… Show more Responsible for the day-to-day management and coaching of associates to effectively execute the strategic and operational plans for the store, while driving revenues and delivering exceptional customer service.Cultivated a customer-centric attitude and selling culture at all levels throughout the organization and assumed responsibility for coordinating and supervising the Copy Centre to ensure optimum customer satisfaction and secure company assets. Developed and delivered highly effective customer service coaching sessions which transformed the fortunes of a store underperforming in all areas of customer service delivery, into a store recognized for the delivery of excellent service.Spearheaded all store recruitment and succession planning processes including; advertisement, job posting and interviewingLed the opening of a Staples store in a highly unionized city, which involved; fully merchandising the store, advertising vacancies, interviewing employees, and conducting training sessions in sales and customer services prior to opening.Developed relationships with various stakeholders in the city to build alliances, raise the corporate profile, and execute marketing initiatives in preparation of store opening.Spearheaded a project to turnaround an underperforming store in North Vancouver, which required; an employee overhaul, extensive sales and customer service training, and a lead-by-example managerial attitude to raise morale and service levels. Show less

Calgary, Canada Area

Responsible for merchandising and sales generation, in addition to managing and training associates to ensure the attainment of all store sales goals.Accountable for the day to day management and coaching of associates to effectively execute daily functions, develop the sales environment and ensure delivery of exceptional customer service within the scope of the department.Directly responsible for coordinating and supervising the Copy Centre to ensure optimum customer… Show more Responsible for merchandising and sales generation, in addition to managing and training associates to ensure the attainment of all store sales goals.Accountable for the day to day management and coaching of associates to effectively execute daily functions, develop the sales environment and ensure delivery of exceptional customer service within the scope of the department.Directly responsible for coordinating and supervising the Copy Centre to ensure optimum customer satisfaction and secure company assets.Responsible for support and cultivating the selling culture at all levels of the store team.Training, development, and ongoing supervision of direct reports.Supervise, train and evaluate all direct Associates. Cross-train all Associates.Maintain all operations and personnel policies and procedures.Directly responsible for coordinating, developing, and leading the Sales Area Representatives. The main focus is to drive profit through sales and ensure customer satisfaction through proper presentation of merchandise and high quality services.Responsible for maximizing sales in computers, business machines and furniture by staffing with qualified and well-trained Associates, and instilling the culture of maximizing sales in their respective area. Show less

Calgary, Canada Area

Accountable for the day to day management and coaching of associates to effectively execute daily functions, develop the sales environment and ensure delivery of exceptional customer service within the scope of the department.Directly responsible for coordinating and supervising the Copy Centre to ensure optimum customer satisfaction and secure company assets.Accountable for coordinating the store recruitment and succession planning process (such as advertising, job posting and… Show more Accountable for the day to day management and coaching of associates to effectively execute daily functions, develop the sales environment and ensure delivery of exceptional customer service within the scope of the department.Directly responsible for coordinating and supervising the Copy Centre to ensure optimum customer satisfaction and secure company assets.Accountable for coordinating the store recruitment and succession planning process (such as advertising, job posting and the interview process). Responsible for support and cultivating the selling culture at all levels of the store team. In addition, this position in integrated into the overall general management of the store through performance of the Manager on Duty function.Maintained control of departmental labour costs/expense, monitored inventory shrinkage responsibility for all areas of the store, trained staff, and planned the daily tasks of all direct reports. Supported the sales managers in their efforts to achieve sales targets and budgets for their respective departments Show less

Winnipeg, Canada Area

Responsible for driving revenue growth, store merchandising, and staff training, in addition to; conducting recruitment campaigns, and providing sales reports to senior management.Progressed through the organization from receiver, to operations manager, and finally general manager.

Human Resources Management/Personnel Administration, General

Coaching High Performance Teams

Project Management