Patrick Heil Email & Phone Number

Greater St. Louis

• Ensures stellar customer service experience from beginning to end. • Writes field and virtual estimates on repairable and total loss vehicles.• Options and conditions total loss vehicles to determine fair market value.• Identifies and writes estimates for unrelated prior damage on total loss vehicles.• Reserves and manages rental vehicles for policy holders and claimants.• Issues payments to policy holders, claimants and repair facilities for vehicle repairs.•… Show more • Ensures stellar customer service experience from beginning to end. • Writes field and virtual estimates on repairable and total loss vehicles.• Options and conditions total loss vehicles to determine fair market value.• Identifies and writes estimates for unrelated prior damage on total loss vehicles.• Reserves and manages rental vehicles for policy holders and claimants.• Issues payments to policy holders, claimants and repair facilities for vehicle repairs.• Schedules vehicle inspections with vehicle owners and repair facilities. • Takes and uploads photos of vehicle options, condition and damage. Show less

Production Manager / Estimator (2013-2015) • Wrote estimates for customers and insurance companies.• Managed direct repairs and supplemented insurance companies for additional charges.• Scheduled sublet work with outside vendors and assigned jobs to body technicians.• Updated rental car companies on vehicle status and estimated delivery dates.• Communicated with body shop management on vehicle status and customer interaction.• Ensured quality control when delivering… Show more Production Manager / Estimator (2013-2015) • Wrote estimates for customers and insurance companies.• Managed direct repairs and supplemented insurance companies for additional charges.• Scheduled sublet work with outside vendors and assigned jobs to body technicians.• Updated rental car companies on vehicle status and estimated delivery dates.• Communicated with body shop management on vehicle status and customer interaction.• Ensured quality control when delivering vehicles to customers when jobs are complete.• Finalized jobs, invoiced and followed up with insurance companies to collect final payment.• Wrote estimates with CCC ONE and Mitchell software applications. Parts Manager (2011-2013) • Managed parts inventory and shop supplies.• Performed quality checks for incoming parts.• Used CollisionLink and Auto PartsBridge applications to order parts.• Experience with OEM, Aftermarket and LKQ parts. Show less

• Oversaw new sales and retention of current customers.• Managed a team of 15 employees in sales, equipment delivery and recovery.• Provided customer support and service and coordinated daily route sheets to all employees.• Responsible for payroll, Accounts Payable and Receivable, inventory and shipping.• Worked with property managers to help tenants acquire cable, internet and phone service.