Patrick Heil Email & Phone Number

Greater St. Louis

• Ensures stellar customer service experience from beginning to end.
• Writes field and virtual estimates on repairable and total loss vehicles.
• Options and conditions total loss vehicles to determine fair market value.
• Identifies and writes estimates for unrelated prior damage on total loss vehicles.
• Reserves and manages rental vehicles for policy holders and claimants.
• Issues payments to policy holders, claimants and repair facilities for vehicle repairs.

• Production Manager / Estimator (2013-2015)
• Wrote estimates for customers and insurance companies.
• Managed direct repairs and supplemented insurance companies for additional charges.
• Scheduled sublet work with outside vendors and assigned jobs to body technicians.
• Updated rental car companies on vehicle status and estimated delivery dates.
• Communicated with body shop management on vehicle status and customer interaction.

• Oversaw new sales and retention of current customers.
• Managed a team of 15 employees in sales, equipment delivery and recovery.
• Provided customer support and service and coordinated daily route sheets to all employees.
• Responsible for payroll, Accounts Payable and Receivable, inventory and shipping.
• Worked with property managers to help tenants acquire cable, internet and phone service.