Patrick Heinzer Email & Phone Number

Bern 22, Ch

Basel, Basel Stadt, Ch

Modules:- IT-Strategy and Business Transformation- Project Management- IT-Security- IT Architecture

Cham, Zg, Ch

Member of the Management TeamReporting line: COODevelopment of Business Consulting Services at UMBBusiness and IT as a unified solution. UMB consulting guarantees efficient and comprehensible resultsin the following areas:- IT Strategy, IT Architecture- Governance, risk, compliance- Enterprise architecture- Efficiency analyses- Business IT advisory servicesRefenences: Stadler RailKrüger AGSAG (ehem. Derendinger)Amstein & WalthertSolviasHelsanaMeier Tobler AGCondair Group AGOYM (www.oym.ch)

Basingstoke, Hampshire, Gb

Member of the Executive TeamReporting line: CEO, Group Director• Responsible and accountable for the group-wide Information Technology• Global management of demand in the business units with group wide IT team (US, EU & APAC)• Accountable for Corporate IT (Provider) with 9 Manufacturing Sites; 30+ Sales Locations and satellite offices across the globe• Management position; responsible for strategy, architecture, project portfolio, risk and security• Collaborate with CxO officers on budget in alignment with org goals and business strategy • Launched group program management solution based on a collaboration platform for transparent project management; Business priorities and resource allocation• Reorganization of IT Governance and Organization into an international IT partner for the group• Construction of a comprehensive Enterprise Architecture Management as a basis for strategic planning• Strong reduction of the operating costs – with the objective of undercutting the industry benchmark• Consolidate data centers and move to cloud

Dietikon, Zürich, Ch

Member of the Management TeamImplemented new IT strategy with focus on externalized sourced IT, Introduced group-wide new ERP infrastructure based on SAP 6.0, Rollout new CRM system based on Microsoft Dynamics Cloud, Move to Cloud with Email, Intranet and Collaboration Solution based on Office 365, Carve-out Project with handover of 70% of Business and IT Infrastructure.Business Results and Projects:Introduced new IT Strategy• KVT-Koenig was a Management buyout and belonged to Klöckner & Co group• Due diligence of existing IT Infrastructure, Processes and Organisation• Setup and transformation to an independent IT Infrastructure with focus on externalized sourced IT operation based on ITIL• IT services secured by Service Level Agreement and controllingAchievements:• Reduction of Total Cost of Ownership ~35% ($1M)New ERP based on SAP• Rollout group-wide new ERP based on SAP ECC 6.0 in (US, EU, CN) on the same client• Migration and Integration of existing ERP into group solution• Integration into Logistic and Warehouse; EDI; WebsiteAchievements:• Single point of truth across the group• Group wide standardized reporting Introduced new CRM based on MS Dynamics Cloud• Group-wide rollout (US, EU, CN)• Migration and Integration of existing EU & US CRM into group solution• Integration into ERP and MISAchievements:• Increased annual group revenue 16%• Increased group-wide weighted Sales-Pipeline 35% per YearTransfer of all operational IT function into a sourcing model based on ITIL framework• Centralized Helpdesk with first and second level support organisation• Merge of all back end Infrastructure to professional data centre (sourced)• Secured all IT services by Service Level Agreement• Implemented IT Cockpit (KPI Dashboard)Project “Carve Out”• 70% of KVT sold to Bossard AG • Split of IT-Infrastructure with ERP and CRM within 6 weeks into SFC and KVT (two independent companies) without any error or delay

Lucerne, Ch

Implemented revised IT strategy with focus on Service Management based on ITIL V3. Transformed internal IT crew to Customer centric organisation, Rollout new CRM system based SAP CRM 4.0. Lean management with IT as a service provider.Role was based in Switzerland (Lucerne)Business Results and Projects:• Rollout group-wide new CRM based on SAP CRM 4.0 to 19 Group Companies and Sales Locations• Line Manager and Matrix-Organisation with three IT apprentices,• Lean Management by Six Sigma • Leading IT Steering Committee with group management• Development and Introduced group IT Strategy• Implemented IT Cockpit (KPI Dashboard)• Established standards in project management for group projects• Harmonized group wide communication platform with Lotus NotesAchievements:• Reduction of Total Cost of Ownership ~35% ($1M)

St.Gallen, St.Gallen, Ch

• Introduced new IT strategy in collaboration with exec team (Partners)• Harmonized group wide IT platform into a fully integrated IT Infrastructure• Lead of support and engineering team with apprentices• Implemented a default project management method• IT support and change processes transferred to ITIL• Budget responsibility - reduction of TCO over 25%

Master Class Of Leadership

Master'S Degree, Information Technology

University Of Applied Sciences - Master Of Advanced Studies - Business Information Management, Ict-Management / Businessprocess Management

Eidg. Dipl. Informatiker, Servicemanagement

Informatiker Mit Eidg. Fa, Individual Computing