Patrick Hensley Email & Phone Number

Palatine, Il, Us

Installing and configuring software, hardware, and networks. Monitoring system performance and troubleshooting issues. Ensuring security and efficiency of IT infrastructure. Assisting the IT director with planning, technical solutions, and projects for 13 locations in the Chicagoland area. Lead the Help Desk staff support efforts so they are performed in timely manner with limited disruptions.• Azure Active Directory• Office 365• Install and configure Fortigate 80F firewalls as business requires• Nextiva cloud phone system• Jamf MDM for Apple Mac OS and iOS• Sophos Central Endpoint Administration• Remote support• FMAudit• Experience working in an environment utilizing both inside and outside resources

West Chicago, Illinois, Us

Primary IT contact for technical issues in a multi-site environment. Identified, researched, and resolved technical problems. Responded to telephone calls, email, and walk up requests for technical support. Assisted the IT director with technical solutions and projects. Documented current standard operating procedures.• Supported 200+ remote and on-site users• Data input into Help Desk software package• Track IT inventory including but not limited to toner, equipment, and forms• Performed Move/Add/Change/Delete activity in Active Directory• Cisco Unified Communications phone system, Call Manager, and Cisco Unity Connection• Prepared new hardware and software for installation• Upgraded workstation applications, patches, service packs as needed• Kaspersky Anti-Virus endpoint policy• Experience working in an environment utilizing both inside and outside resources

Wheaton, Illinois, Us

Diagnosing and solving problems with desktop computers, printers, and provided related telephone support.

Chicago, Il, Us

Software preparation and configuration for new classes. Tutored students upon request.