Senior Information Technology Analyst
West Chicago, Illinois, US
- Primary IT contact for technical issues in a multi-site environment. Identified, researched, and resolved technical problems. Responded to telephone calls, email, and walk up requests for technical support. Assisted.
- Supported 200+ remote and on-site users
- Data input into Help Desk software package
- Track IT inventory including but not limited to toner, equipment, and forms
- Performed Move/Add/Change/Delete activity in Active Directory
- Cisco Unified Communications phone system, Call Manager, and Cisco Unity Connection