Patrick Hershey Email and Phone Number

▪ Orchestrated Operations initiatives and streamlined business processes as the project manager.▪ Crafted comprehensive rollout and training materials for diverse projects, initiatives, and tests.▪ Revamped and curated training resources for 150+ restaurant locations to ensure modernization and consistency.▪ Collaborated cross-functionally, representing Operations in the development of limitedtime offers and promotional strategies.▪ Executed end-to-end rollouts, encompassing process development, material creation, and facilitation of both in-person and virtual rollout meetings for locations in CA, AZ, and NV.▪ Drove multimedia training initiatives, including the production of training videos from scripting to editing.▪ Facilitated seamless company-wide communication from the restaurant support center, including the distribution of weekly newsletters.

▪ Managed the guest service platform across the organization, delivering exceptional service for support center inquiries.▪ Provided insightful reporting and analysis of guest service data for all restaurant locations.

▪ Championed team development across multiple locations, including Certified Training Restaurants.▪ Improved performance in sales, operations, and guest service during my tenure at each location.

▪ Developed and implemented a training program to improve operational performance.▪ Led a menu revamp initiative, elevating quality standards while optimizing costs.

▪ Maintained a high level of quality service and operational efficiency among the service staff.▪ Implemented an internal incentive program for team members.

▪ Fostered team growth by facilitating internal promotions from entry-level positions to managerial roles.▪ Maintained superior operational standards and guest service excellence.▪ Oversaw service staff and comprehensively managed all aspects of bar operations.