Operations Manager primarily responsible for Inventory, Outbound, and Continuous Improvement.

 Business development and analysis to establish firm foundations for successful continuous growth. Coordinate with customer and vendors to meet and exceed deadlines in a freight forwarding environment. Understand international shipping regulations and industry threats to forecast labor accurately. Increase customer satisfaction with quick responses to various requests/requirements.  Maintain professionalism and diplomacy while responding to emergencies and last minute requests.Key Achievements: Grew fledgling 3rd Party division business 200% due to expertise and successful customer interactions. Developed and implemented several new organizational systems to improve administrative efficiency and/or customer visibility.  Gained a reputation for quickly identifying creative solutions to complex issues to enhance customer service and overall efficiency.

 Leverage expertise and exceptional leadership skills to schedule and manage both hourly union and non-union employees in a $100MM fast-paced warehouse operation. Ensure accuracy of inbound/outbound shipments, pick/pack orders, importing, and customer order processing. Serve as primary contact for all clients.Key Achievements: Implemented a new scheduling system to improve administrative efficiency.  Accurately maintained over 500,000 diverse items of inventory in a 200,000 sq. ft. facility. Improved communications with customers and trained team members in methods for increasing productivity and effectiveness while fostering a collaborative team environment.

Using my wide variety of skills to fulfill temporary assignments needed by clients while I am taking classes in accounting. Skills include front desk, data entry, recruiting, etc. Was hired by DWS which is why I left.

Establish and expand relationships with key executives and decision makers within each client and territory. Position CDW’s solutions as a strategic advantage to our customers’ long term needs. Understand the equipment and services found in an IT environment.

Diligently solve customer issues with a positive yet professional attitude. Process credit card applications and preserve secrecy of personal information of customers. Maintain cash register and deal with large sums of money with numerous types of payment for a variety of different products and services. Facilitate returns of merchandise with utmost customer service while adhering to the proper return policy.

Entice customers into purchasing goods by showcasing the products' highlighting features. Utilize optimum customer service so customers will return. Adjust quickly to the continuously updating technology. Scheduling of deliveries, installations and services.