Patrick Hickey Email & Phone Number

Norfolk, Va, Us

3280 Virginia Beach Blvd, Virginia Beach, Va 23452

Serves as the application administrator for multiple Distribution System (DS) software applications running on a variety of hardware environments. - Installs and configures DS application software for large retail supply chain enterprise.- Sets/manages application parameters for all DS. - Point of contact between application vendors, database and ecommerce administrators and systems administrators for application functionality and configuration. - Troubleshoots technical DS applications problems and coordinates resolution of problems with other support groups. - Experienced with the RMF security process and documentation.- Assists in implementation of security strategy for the application based on requirements. - Monitors DS applications for performance problems and coordinate resolutions with other support groups. - Obtains regular processing reports to check for errors, assess/analyze errors and distinguishes between databases, application and customized application problems. - Monitors, coordinates and installs vendor provided application software patches, cyclical releases and major upgrades. - Develops strategies for the installation of major releases. - Creates supporting documentation for Distribution systems. - Perform impact analysis on all patches prior to installation. - Provides technical support for interfaces. - Respond to Service Desk Requests within the parameters set forth by Nexcom SLA's. - Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).

4101 Washington Ave, Newport News, Va 23607

Application administrator for CADD and Lifecycle software applications over a multi-environment platform.- Installed and configured Teamcenter/NX, and Catia/LCA/DMU application software.- Provided administrative support; including environment monitoring, server/client upgrades, and user access.- Resolved end user technical issues, and provided through user training.- Acted as POC between the engineering community and IT.- Executed and maintained Multisite communication software. - Implemented backup and file recovery solutions for the classified and unclassified environments.- Authored supporting documentation.

4101 Washington Ave, Newport News, Va 23607

Designer III providing technical support to the CADD Engineering /Design community.- Provided tier 2 support for the CADD Engineering/Design community.- Supported the life cycle management of Catia/LCA/DMU and Teamcenter/NX data.- Provided excellent end user technical support and training.- Translated STEP files into native Catia and NX formats.- Generated interactive 3D ship walk-through for Naval engineering reviews.- Authored application training procedures and designed user test scripts.- Presented biweekly technical status reports to upper management for Red Team meetings.

4101 Washington Ave, Newport News, Va 23607

Laboratory technician responsible for the re-certification, storage, and logistics of magnetic media.- Implemented Access database systems to track inventory of magnetic media worldwide.- Applied scheduled Access security patches and upgrades in order to stay DOD compliant.- Published procedural documentation, provided training, and application support.- Re-certified, re-conditioned, or destroyed magnetic media.- Generated inventory reports, and tracking for our warehouse.- Managed inventory for three warehouses.

Sy0-401 - Comptia Security+ Certification

Associate Of Arts And Sciences (Aas), Cad/Cadd Drafting And/Or Design Technology/Technician

General Studies (Aas)

Computer Programming