Director of distillery selling wholsale vodka whisky and gins, also make new form Irish whiskey investment casks

Exciting new community venue, bar and restaurant with outside event space

Owner of designer tattoo studio in Southport and Liverpool

Running one man delivery services for Manchester, Stockport, Oldham and Warrington areas.

Organising and managing one man and two man operations covering the northwest of England.

Owner and event organiser of dance and weekend events

I currently manage the call centre for TJ Hughes online store.I manage a team of 15 to meet the needs of our customers. I am responsible for managing team goals and objectives, ensuring adequate resources are available to meet demand and ensuring that budgetary targets are met.

I was a sales manager responsible for ensuring a sales team meet all targets inregards to sales, this involved setting goals appraising performance and offering training to members of the team who required it. I was also responsible for sourcing and importing wines and spirits to bond and direct to customer warehouses this involved liasing with vineyards and suppliers, ensuring all import paperwork is completed corrrectly and liase with HM Customs and Excise department on a regular basis. The company has now ceased trading.

During my time here my main duties were customer care this involved listening to customer needs and then applying my knowledge and in certain circumstances consulting with colleagues to meet the needs of that customer this was done on a face to face level and by telephone. During my time here I attended various training courses to further equip myself to meet customer needs including a finance course to sell finance solutions to customers. Other courses I completed whilst here included “Selling up techniques”, Baby seat fitting, Auto electrics and Car maintenance to name a few. Other duties included Cash Handling, Performing Demonstrations for customers, dealing with suppliers, unloading deliveries and booking in stock and other general shop duties.