Who is Patrick Hill? Overview
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Patrick Hill is listed as Program Manager at AT&T, based in Greater Phoenix Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Patrick Hill.
Patrick Hill previously worked as Service Executive at At&T and Client Solutions Executive at At&T. Patrick Hill holds Associate Of Science - As, Electrical/Electronics Equipment Installation And Repair, General from Moraine Valley Community College.
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AT&T
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Profile bio
About Patrick Hill
Accomplished technologist and team leader with hands-on experience in managing large project groups that delivercomplex and impactful solutions supporting enterprise operations and service management. Possess a broad-basedtechnical background from extensive experience in both building and supporting dynamic network operations,coupled with in-depth project management acumen. Able to manage high-volume environments and steer largeteams and long-term strategic projects by utilizing continuous improvement to achieve corporate objectives. Talentfor identifying and evaluating process and performance issues and applying lean methodologies to maximizeoperational effectiveness. Core competencies include:Project Management | Network Design | Network Engineering | Process Improvement | Network OperationsNetwork Testing | Provisioning | Budget Management | Vendor Management | Strategic PlanningManaged Services | Team Leadership | Continuous Improvement | Six Sigma Lean
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6 roles
Patrick Hill work experience
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Program Manager
Current- Program Manager March 2023 – PresentDesigned and coordinated the implementation of a 3800 site SD-WAN network for Sally Beauty Holdings. Worked across a range of internal and external organizations to deliver on the.
- Ensured standards, process and timelines were established.
- Reported on program performance to executive team and Directors.
- Developed and implemented strategy for the program team including risk mitigation plans.
- Maintained strategic alignment with senior management of Sally Beauty Holdings.
- Defined and created the program governance.
Mar 2023 - Present
Service Executive
- Service Executive September 2021 – October 2022Delivered complex customer support for several high revenue, high touch accounts, and managed critical customerissues and identified and implemented process improvements.
- Held independent authority to escalate client issues to all levels of senior leadership to expedite resolution ofcustomer complaints.
- Delivered technical network support for Ethernet, Internet, Video, SONET, DWDM, and local/long distancevoice services.
- Built strong relationships with client organizations and internal teams in support of this portfolio of top-tierclients.
- Developed and presented network performance and provisioning results to internal and external executiveleadership.
- Exceeded Net Promoter Score targets for all assigned accounts, delivering high client satisfaction and growthof these top-tier relationships.
Sep 2021 - Oct 2022
Client Solutions Executive
- Client Solutions Executive June 2019 – September 2021Direct sales position responsible for building and maintaining relationships with customers and pursuing new salesopportunities.
- Effective at partnering with customers to understand business needs, issues, strategies, and priorities todeliver valuable solutions.
- Developed extensive knowledge of products and services, lead presentations by identifying key trends andcustomer needs.
- Leveraged industry knowledge and consultative skills to close sales in accordance with company policy,procedures, and culture.
- Negotiated custom LAN management agreement with Honeywell Inc. resulting in 1.2M in new revenue.
- Exceeded 2019 Managed Services revenue attainment quota.
Jun 2019 - Sep 2021
Senior Network Design Engineer
- Senior Network Support - System Engineer June 2012 – June 2019Managed business requirements, testing, planning, and implementation of new software, hardware, and applicationsrelated to new product delivery, systems.
- Participated in software development project activities, document processes and procedures, andcollaborated with technology vendors, consultants, and other resources to lead troubleshooting and recoveryefforts.
- Assessed and approved technical system designs, provided project leadership, and defined technical andbusiness requirements.
- Drove on-time delivery of network infrastructure, and responsible for network design, technicaldocumentation, provisioning, and management of large LAN/WAN infrastructure.
- Consistently met or exceeded optical network infrastructure delivery goals.
- Saved $805K on key projects through effective pre-launch technical equipment review.
Jun 2012 - Jun 2019
Project Manager
- Project Manager – Optical Solutions Center June 2008 – June 2012Managed implementation of Storage Connect, WPL, DWDM, and SONET fiber rings for the Optical Services division.
- Collaborated with outside plant fiber, equipment, and installation vendors as well as engineering team todeliver successful projects within strict deadlines and budgets.
- Produced and presented project reports to senior leadership, identified opportunities to reduce expensesand streamline processes for improved profits, and functioned as incident manager during the project.
- Delivered 15 metro network ring projects for top tier clients including Charles Schwab, Edward Jones,Raytheon, and Department of Justice with a total value of over $70M.
- Spearheaded process improvement initiatives with network maintenance organization resulting in reducedtime between ring completion and maintenance acceptance, improving AT&T ROI.
- Developed management system for Optical Solutions Center that leveraged existing infrastructure to reducenew project costs.
Jun 2008 - Jun 2012
1 education record
Patrick Hill education
FAQ
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What company does Patrick Hill work for?
Patrick Hill works for AT&T.
What is Patrick Hill's role at AT&T?
Patrick Hill is listed as Program Manager at AT&T.
Where is Patrick Hill based?
Patrick Hill is based in Greater Phoenix Area, United States, United States while working with AT&T.
What companies has Patrick Hill worked for?
Patrick Hill has worked for At&T.
How can I contact Patrick Hill?
You can use AeroLeads to view verified contact signals for Patrick Hill at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Patrick Hill attend?
Patrick Hill holds Associate Of Science - As, Electrical/Electronics Equipment Installation And Repair, General from Moraine Valley Community College.
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