Patrick Himes Email & Phone Number

Santa Barbara, CA, US

• Acted as the first line of defense for IT support, addressing both Tier 1 and Tier 2 issues.
• Managed and took ownership of various applications, ensuring their smooth operation and usersatisfaction.
• Administered Adobe software for the company, handling installations, updates, andtroubleshooting.
• Worked extensively with Active Directory, performing password resets, managing group policies,and maintaining user accounts.
• Administered OKTA, setting up and managing user accounts to ensure secure and efficient accessto company resources.
• Utilized Jira and Confluence for ticketing and project management, ensuring timely resolution ofissues and effective collaboration.

Boston, Massachusetts, US

• Provided comprehensive support for SaaS applications and low-level running services.
• Utilized remote connection tools such as GoToMyPC to facilitate remote printing and other services.
• Maintained a strong focus on customer service, blending technical expertise with customer acumen.
• Managed recurring user interactions and handled inbound support calls from users requiringassistance.
• Accessed and reviewed ticket history using a ticketing system to ensure efficient resolution of issues.
• Supported various web applications, ensuring seamless operation and user satisfaction.