• Provided general overall facility management services, including continuous monitoring of office/facility.• Addressed client inquiries and concerns ensuring timely and quality issue resolution and service delivery in fast paced environment.• Followed up with clients to ensure customer satisfaction.• Contributor of build outs in workplace reconfigurations with the furniture, space and projects teams.• Responded to all facility inquiries and complaints, assess problems and take the necessary corrective action.• Remained knowledgeable regarding all operational aspects of building systems.• Coordinated with outside contractors for the service and repairs of equipment.• Followed protocol for effective building-specific maintenance and safety procedures.• Maintained on-going communication with contractors, client, and team.• Assisted with site inspection within the assigned building portfolio.• Created work orders and assign work orders to the engineering staff, subcontractors, and vendors.

Ability to effectively utilize your interview and influence skillsCritical Thinking skillsA sound grasp on Silicon Valley technology companiesGreat listenerAble to inspire others, able to make others feel good about themselvesAbility to generate and source dataAbility to manage sourcing and research servicesAbility to exchange ideas with other Sourcers and Recruiters

• Manage the Work Order System and coordinate the resolution of such work orders, while providing high level of customer service to end users.• Assisted with RFP processes including vendor selection, contracting and on-boarding.• Coordinated building access and oversee vendor related work.• Reported to Facility Managers on trends and issues that need programmatic reviews including conducting site walkthroughs.• Acted as day-to-day primary contact for building management and site leadership.Reviewed and submitted invoices and supported budget reforecasts/creation.• Excellent and friendly customer service skills that maintained and grew relationships between Hines and vendors.• Built rapport with fellow co-workers, client, cross-functioning teams and vendors.• Responsible for budget management with special projects and special vendors.• Performed site inspections, walkthroughs and audits which provided response and coordination of resolution for specific facilities requests.• Aided in the interviews and hiring process for the Quality Assurance Inspector position.• Built, led and mentored junior Quality Assurance Inspector colleagues (team of 3), and ensure work completed met company standards and regulations.• Conduct pre-FDOB visual inspections to include document findings.• Picks up, delivers, and processes interdepartmental and external (U.S., international) mail, parcels, and other materials. Operates mailroom machinery including postage metering and document insertion equipment; performs basic maintenance as needed.