Patrick Hitie Email & Phone Number

United Kingdom

United Kingdom

Supporting AXA UK PLC delivering strategic operational change

Edinburgh, Scotland, United Kingdom

Aegon Transformation programme. Headed up the Delivery of full Pega Suite , Expression , Fuse & Pega capability into Atos domain. 600/700 Front & Back Office Contact Centre user base

United Kingdom

Blackpool, United Kingdom

Manchester, Greater Manchester, United Kingdom

Manchester, Greater Manchester, United Kingdom

Blackpool, United Kingdom

I under took this role on behalf of Capgemini working with the DWP Product Owner to revisit previous market\user research and develop and deliver a specific web portal product whilst adhering to the stringent GDS principles and standards . Working within a multi-disciplinary, skilled digital agile team, I was tasked with delivering a complex digital project, removing work impediments and helping agile teams to inspect and adapt their processes and practices to ensure the delivery of a fit for purpose quality product. Other day to day duties include the production and management of the delivery plan, identification of critical risks and dependencies, the day to day management of the project and T&M plus senior level reporting to both product owner and senior management.

Blackpool, United Kingdom

Brought in by Atos to build the relationships with DWP to define, plan and deliver the PIP solution and approach for a PIP Assessment Tool, future integration with DWP systems and the management of a number of Atos\DWP projects. Responsible for the commercial negotiations, definitions of the solutions, initiation and development of internal IT and business change whilst scoping work streams to allow for delivery.

London, United Kingdom

I undertook this role to design and implement a cross Government Service Management operational framework. The success of this role was measured by ensuring that those new services offered and managed delivered the best working practices for the new online digital/transactional services whilst adhering to the GDS standards which in term generate good end user experiences and value for money.

London, United Kingdom

Take on Service and Support of new Global ERP solution and managed the associated service providers. Transitioned into a BAU operational framework as part of a global £40m Financial Transformation programme. Managing the exiting and take on activity of 6 suppliers (TATA, Microsoft, Hitachi, Citrix, Genpact & Internal Finance). My role consists of stringent assurance validation for service exiting and take on, mitigation of service failure and disruption risk, tower dependency management, requirements capture, status reporting, engaging with Key stakeholders, Project teams and 3rd party suppliers whilst monitoring hosting providers contractual compliance obligation

London, United Kingdom

To manage the design, build and transition plans of services to BAU as part of a large global £30m IT outsourcing program. Managing the exiting and take on activity one outsourced and two 3rd party suppliers (TATA consultancy, Microsoft & Level 3). My role consisted of stringent assurance validation for service transition take on, mitigation of service failure and disruption risk, tower dependency management, requirements capture, status reporting, engaging with Key stakeholders, Project teams and 3rd party suppliers whilst monitoring hosting providers contractual compliance obligation

Blackpool, United Kingdom

I undertook this role on behalf of DWP on a £275m procured 5 Government contracts awarded to new suppliers. Having managed the exiting and take on activity of 8 main suppliers (Accenture, IBM, HP, Capgemini, ATOS, Fujitsu BT & Oracle). My role included the pre-contract finalisation activity for the preferred bidders services, contractual transition planning of exiting and incumbent suppliers, service cutover and transition activity for the new contracts procured, management of contractual due diligence activity between suppliers, planning and stringent assurance of multi supplier to supplier transition plans and authority mobilisation activity post contract award, communication to key stakeholders and project teams to enable the business for cutover and transition, managing a budget of £38m.

Warrington, United Kingdom

I undertook this role on a large centrally controlled £100m Government IT transformation program. Having managed 3 main suppliers (HP, Accenture & Fujitsu) My role consisted of managing a budget £5.6m, due diligence gathering, validation, development, definition and on-going management of all service requirements for application live services development, maintenance & support functions throughout DWP procurement exercise for the application development, maintenance and support services, identifying and implementing rationalisation opportunities in line with suppliers commercial and financial contractual obligations, risk/issue and dependency management, requirements mapping, key stakeholder engagement whilst matrix managing a diverse team of 12 technical permanent staff. Over the duration of this assignment I generated efficiency savings through the identification and transition of in-house IT services

London, United Kingdom

I undertook a Lead Service Delivery Managers role on a large £80m 2 year IT transformation program. My role entailed working on behalf of the MOD to manage the delivery of new IT services to senior key stakeholders, delivering the required technical infrastructure components in line with industry best practices, monitoring contractual compliance obligation of 3rd party hosting providers. delivering ongoing service improvement throughout the IT organisation, ensuring services delivered met the defined SLA’s and customer satisfaction, quality levels are maintained/improved, point of contact for all escalations and issues with 3rd party hosting providers, resolved resource and priority conflicts with internal IT function management, ensuring strict adherence to internal operational processes, attended service review meetings with key stakeholders and prepared appropriate statistics and analysis for presentation.

London, United Kingdom

Primary responsibility to develop and implement service management structures and procedures. Work with the UK Police organisations (43), user groups and suppliers

Watford, United Kingdom

Service Management responsibility for AD, Novell, Outlook, XP and bespoke financial applications.Work with third party suppliers and service management team to provide operational frameworks for the successful transition of supported services. Increase calls resolved by analyst from 1.6 to 3.2 an hour whilst increasing calls answered from 80% to 99.99%

Liverpool, United Kingdom

Responsible for the delivery of IT supplier services on a key £100 million per annum account. 12 staff , 20,000+ users , heavily clinical based.ITIL service management daily task: change management, Incident management, problem management, capacity management, release management, availability management, configuration management, finance management, service level management.

Preston, United Kingdom

Developed and grew the Executive support opportunities within BAE systems, BNFL,Royal Mail & The Department of Health. Starting from scratch and using the six sigma methodology and defined a £500 seat per annum opportunity (not including follow on work) of which £1m was converted into wins. Responsibility included business development, proposals, team selection and successful contractual delivery of any work, as well as ensuring wins on extensions and the management of 32 staff.

Warton United Kingdom

Nimrod Service Delivery Manager covering 7 UK wide sites within BAE Systems with a client base of over 3500, with full operational contract responsibility.Identified and managed service improvements to increase customer satisfaction, manage account related budgets and expenditure in view of the customers cost base, Support the development of new business proposals in order to generate revenue and introduce new technologies