• Oversee all United Concordia’s ID card distribution which includes, but not limited to, programming, budget, reporting, inventory, integration and communications with external vendors and partners.• Oversee all United Concordia’s Electronic Enrollment EDI file setups with external clients (Third Party Admins, Vendors, Platforms, Clients, Business Partners) which includes, but not limited to, programming, file layout setup (834, Proprietary, Customized, Platforms), integration, data testing, sFTP/FTP creation/transmissions, file failures, reporting, enrollment reconciliation and process monitoring.• Partner with all levels of leadership in business and IT to manage onboardings work priorities, including review of ROI, cost, implementation timelines and documentation. • Posse excellent problem solving and process improvement skillsets using hands-on and mentoring approach. Ability to analyze issues quickly and recommend innovative solutions to improve efficiency, resolve root cause and lower costs.• Lead discussions to develop user stories with acceptance criteria, gather business requirements to resolve defects and/or streamline future business initiatives. • Reduce waste from processes or innovate so that simplification is obtained, and operational efficiencies are gained.• Oversee all Service Level Agreements, Budget, RFP’s related to Electronic Enrollment and ID Cards for the organization.• Drive improvements in onboarding processes, procedures, and tools, focusing on providing a positive customer experience and the most efficient onboarding process.• Team Management of 10 data testing implementation analysts/consultants with routine one-on-one and department meetings, mentorship/coaching, review of tasks/projects and training for procedure or software.• Utilize and create Access databases, Automate scripting software, Excel and other applications to perform automated reporting and job processing.

• • Assumed lead role and supported troubleshooting for Excel, HIPAA 834, Standard, Inbound File Format (IFF), Outbound File Format (OFF), and customized Electronic Enrollment Eligibility Files.• Assumed lead role and provided backup assistance for business partners and HealthCare Reform (HCR).• Created, ran, and maintained daily, monthly, quarterly, and yearly reporting for internal review, audit, and statistic reports.• Served as the subject matter expert of the product with a strong knowledge of systems overall.• Designed scripting to perform several critical company functions such as sFTP secure transport connections, file pick-up/delivery, systematic report generation, perform mass updates utilizing a loop design, and corporate email blasts with data strings and tables.• Performs several different test cases and regression testing data before placing any report into production. These steps included individual case comparisons against production and global data review.• Created and developed automated reporting using Cognos, Access Databases and Automate scripting software to fulfill enterprise needs. Included data pulls from DB2, Oracle, Teradata and customized tables.• Created front and backend access databases with functions that included table creation, append, deletes, updates, macros and built-in visual basic.• Trained new analysts and revised department procedures as needed.• Created and maintained ownership responsibilities of the shared folder/databases.• Submitted CRF forms for updating EERTS and performed checkout of new releases.• Created user form access databases to allow individuals to import/maintain data, extract information with basic/SQL queries and generate reporting with single-click features.

• Reviewed and worked daily/monthly reporting for delinquency, unapplied cash, billing adjustments and enrollment modifications for commercial and government contracts.• Maintained superior production level throughout my time, exceeding any other individual and the department’s standard. Far exceeded the accuracy standard for the department.• Developed an automated process for unapplied cash and letters, allowing the monthly jobs to complete in a fraction of the time originally needed. • Re-wrote department procedures based on updates I made to the functions. • Trained reporting and billing specialists on department processes and procedures. Performed QC for work performed within the department.