Patrick Ho Email & Phone Number

Manchester, Gb

Hong Kong, Hong Kong Sar

Hong Kong Sar

Delivered multiple high profile clients’ implementations in Europe, Middle East and Asia. - Manage Presales RFI and RFP Scoping Process with the Commercial Team- Resident business and technical Subject Matter Expert for the inhouse solutions end to end, specifically designed for the airline onboard retail business- Solutions supported includes mobile device applications, web based solutions hosted on AWS with UI for Tower Control, Supply Chain, inventory management, Sales & Banking reconciliation, Data Analytics with Rest API’s and custom Datasets- Lead Consultant for client’s financial reconciliation and business analytics business queries- Elicit & analyse clients business problems and requirements, define an as is solutions or derive solutions involving multiple technical vertical aligned to the company’s product roadmap- Understanding, documenting and communicating business problems, perform gap analysis in the solution and defining feasible solutions with the product and technical teams- Overlook the communication, design, documentation, implementation, testing, deployment & training processes from concept to deliveries- Troubleshoot 2nd level system and data issues raised by client of internally- Data and product performance analyse using Excel, Postman, PowerBI, Qliksense and SQLDeveloper- Support the Agile processes and ceremonies; product backlog analysis and maintenance, stand-ups, sprint refinements, planning, demoes & retrospectives- Maintain internal and external documentations for all products on the company’s portfolio

Manchester, England, United Kingdom

• Project Lead for company’s global E-Learning programme • Managed key accounts including independent practices and chain environments, providing technical and business advice and to deliver projects on time and to budget• Project managed the upgrading of customers from a legacy version of the application to the current version• Project managed new accounts converting to one of our software, the process may include data migration, installation, configurations and training• Assisting the business to win, sustain and grow corporate clients• Leading a project and working with a team of engineers to complete the training and system migration for a chain across Canada, the project involved travelling over a period of over twelve months• Assisting clients meet and exceed their goals• Developed internal optical and technical training programs and assessments for Engineers• Completed on the job training modules – ‘train the trainer’ and a good understanding of optics knowledge• Maintaining credibility with the customer at a high level. Received appreciation letters/emails from clients

Portlaoise

• Assisted owner with takeover of business and prepped restaurant meet legal requirements in health and safety• Training of staff and overlook general affairs of restaurant• Managed financial and accounting records for business• Managed marketing campaigns • Produced Food Hygiene training programme

Ballycasey

• Successfully obtained one of twenty four training positions for the IAA Air Traffic Control trainee program• During the two years of training, topics covered included Air Law, Air Traffic Management, Meteorology and Aircraft principals• This course requires high level of focus and attention to details, ability to make quick and accurate decisions and adhering to regulation and rules are essential • Trained to be able to work in a stressful environment

Dublin

• Account management of small to large sole trading businesses to national chains• Installation and training planning of medium to large enterprise chains, these includes Rayners Optical and London City Eye Hospital• Project managed the creation of a training medium for users for a bespoke software for opticians• Installation and configuration of optical equipment onto a network and standalone environment• Specialised in VAT management for the optical industry• Onsite evaluation of hardware and software requirements• Hardware and software installation and configuration in a server to client configuration • Application training and software customisation• Documentation of training literature and support aid• Bridging the gap between Optical customers and Development • I.T. Technical Support for clients including networking and security issues• Application support (Prometheus & Integra) for clients in the pharmaceutical industry• Application support (Acuitas) for clients in the optical industry• Oracle 8i, 10g & 11g installation and configuration on servers• Backup and VPN installationsIssue management, e.g. Prioritisation, Scheduling and time management

• Assisted owner with takeover of business and prepped restaurant meet legal requirements in health and safety• Training of staff and overlook general affairs of restaurant• Managed financial and accounting records for business• Managed marketing campaigns • Completed Food Hygiene training course for Catering

Master Of Engineering (Meng), Computer Systems Networking And Telecommunications

Bachelor Of Engineering (Beng), Electrical And Electronics Engineering

Diploma, Electrical And Electronics Engineering