Patrick Hoffer Email & Phone Number

New York, NY, US

New York, NY, US

• Focused on managing and maintaining physical and virtual infrastructure, vulnerability mitigation, application updates and deployments, resolving technical issues, leading projects, and outside vendor management.
• Deploy, configure, and maintain servers, workstations, and network devices within the Microsoft ecosystem using Microsoft Configuration Manager.
• Manage Citrix infrastructure including Citrix DaaS, NetScaler Gateway, and Endpoint Management for VDI, networking, and MDM solutions.
• Design, implement, and support network and system solutions to meet business requirements.
• Manage user account and access controls/permissions with a hybrid Entra ID/Active Directory environment to ensure appropriate levels of security.
• Ensure compliance with ISO certification, as well as IT policies, procedures, and best practices.

Basking Ridge, NJ, US

• Concentrated on building and managing workstations, resolving technical issues, leading projects, providing equipment recommendations, purchasing items for developers, and managing help desk staff.
• Managed and maintained 200+ high-end graphical AR/VR/XR workstations for 100+ programmers and engineers.
• Resolved hardware and software technical issues and provided support with SolarWinds ticketing and inventory management system to 100+ employees that include developers, artists, designers, and executives.
• Led approximately 10 projects, including increasing the scope of inventory and security, improving the issue resolution process, rolling out Microsoft Entra ID MFA, and streamlining FOG system image collection.
• Performed the purchase of necessary items for the developers working on 5G/VR test cases by determining the requirements of team members and managing relationships with 5 vendors.
• Managed and maintained Palo Alto Firewalls and Cisco Meraki network infrastructure, including troubleshooting issues, handling software updates, and ensuring compliance with the company’s requirements.

Basking Ridge, NJ, US

• Concentrated on building and managing workstations, resolving technical issues, leading projects, providing equipment recommendations, purchasing items for developers, and managing network infrastructure.
• Managed and maintained 200+ high-end graphical AR/VR/XR workstations for 100+ programmers and engineers.
• Resolved hardware and software technical issues, also provided support with SolarWinds ticketing and inventory management system to 100+ employees that includes developers, artists, designers, and executives.
• Led approximately 10 projects, including increasing the scope of inventory/security, improving the issue resolution process, rolling out Microsoft Entra ID MFA, and streamlining FOG system image collection.
• Served as part of the 5G Experience Bus Team responsible for providing server, workstation, and VR equipment recommendations, along with extensive setup, and resolved issues ranging from display to data back-up issues.
• Performed the purchase of necessary items for developers working on 5G/VR test cases by determining the requirements of team members and managing relationships with 5 vendors.

Basking Ridge, NJ, US

• Concentrated on building and managing workstations, resolving technical issues, leading projects, providing equipment recommendations, and purchasing items for developers.
• Managed and maintained 200+ high-end graphical AR/VR/XR workstations for 100+ programmers and engineers.
• Resolved hardware and software technical issues, also provided support with SolarWinds ticketing and inventory management system to 100+ employees that includes developers, artists, designers, and executives.
• Led approximately 10 projects, including increasing the scope of inventory/security, improving the issue resolution process, rolling out Microsoft Entra ID MFA, and streamlining FOG system image collection.
• Served as part of the 5G Experience Bus Team responsible for providing server, workstation, and VR equipment recommendations, along with extensive setup, and resolved issues ranging from display to data back-up issues.
• Performed the purchase of necessary items for developers working on 5G/VR test cases by determining the requirements of team members and managing relationships with 5 vendors.

Princeton, NJ, US

• Emphasis on assisting with software issues, minimizing downtime of printers, ensuring the protection of company data, helping with the diagnosis of virus protection issues, and optimizing PDQ Deploy/Inventory.
• Provided assistance to investment and operations teams with their daily software issues related to Bloomberg Terminal, Tableau, and Office 365.
• Minimized downtime of printers by setting up HP Web JetAdmin for remote print fleet management.
• Ensured the protection of company data by researching, implementing, and utilizing secure erasure tools.
• Assisted with diagnosing virus protection issues and avoided their escalation by working directly in the McAfee SIEM Collector Agent.
• Optimized PDQ Deploy/Inventory for streamlined system administration and update of critical software, also automated the monitoring and updating of software on computers.Contract through Robert Half Technology Inc

Princeton, NJ, US

• Concentrated on resolving issues, providing support, troubleshooting issues, requests, and inquiries, responding to tickets, and helping with the administration of the two-factor authentication system.
• Resolved 20-30 issues daily, ranging from basic computer problems to specific issues related to users’ accounts supporting all students, faculty, and staff of the university.
• Provided phone, email, and live chat support to Princeton students, faculty, and staff.
• Troubleshot hardware, software, account access issues, requests, and inquiries, as well as escalated them to proper teams when necessary.
• Supported 8K+ users around the world.
• Responded to 20-30 tickets daily utilizing ServiceNow ticketing system and service management software.

Holmdel, New Jersey, US

• Focused on resolving hardware and software issues, supporting users, managing mobile accounts, controlling inventory, and providing support for video conferences.
• Resolved hardware and software issues that included workstation setups, equipment repair and replacement, and issues with Office 365 and G Suite, by supporting 10+ departments and all C-level executives.
• Provided support to 1.8K+ users across the UK, Israel, and the USA utilizing Alloy Navigator and Dell Kace ticketing software.
• Acquired knowledge working with SCCM and PDQ Deploy deployment and imaging tools.
• Managed AT&T Premier mobile phone account.
• Controlled inventory for 500+ mobile devices and accessories and ensured the correct count of inventory by performing device audits and updating records.

Holmdel, New Jersey, US

• Focused on resolving hardware and software issues, supporting users, managing mobile accounts, controlling inventory, and providing support for video conferences.
• Resolved hardware and software issues that included workstation setups, equipment repair and replacement, and issues with Office 365 and G Suite, by supporting 10+ departments and all C-level executives.
• Provided support to 1.8K+ users across the UK, Israel, and the USA utilizing Alloy Navigator and Dell Kace ticketing software.
• Acquired knowledge working with SCCM and PDQ Deploy deployment and imaging tools.
• Managed AT&T Premier mobile phone account.
• Controlled inventory for 500+ mobile devices and accessories and ensured the correct count of inventory by performing device audits and updating records.

Moorestown, NJ, US

• Worked with multiple departments to fix problems arising with company hardware and software
• Led multiple projects including checking and shutting down printer protocols that were slowing down network traffic, employee relocations, and determining the proper time for disposal of system backup media
• Supported 100+ users throughout both the company HQ and Naval Yard facility
• Worked directly with numerous franchise locations to send and receive new equipment as needed

Philadelphia, Pennsylvania, US

• Worked with students, faculty and staff to fix a multitude of problems with their computers
• Helped setup classrooms for video conferencing across the nation
• Worked extensively with computers of those students, faculty, and staff and went as far as reloading entire operating systems countless times
• Supported 100+ users around the University City Campus
• Gained experience ghosting a machine image
• Worked with RT Ticketing software

Grapevine, Texas, US

Bachelor Of Science - Bs, Information Systems

High School Diploma