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• New position established to direct business development services for MBE civil engineering firm.o Territory includes select communities in northern and central Indiana.• Liaison with community leaders, city engineering and public works staff, and other engineering and related service firms.• Identify projects and funding sources to help cities improve infrastructure and provide enhanced services for communities.• Submit proposals and letters of interest in response to public bid process for large engineering projects.

• Strategic departmental management and asset allocation• Directed day-to-day public works operations of a large city, while constantly refining processes and strategically positioning department to be fully funded at a lower per capita cost to taxpayers. • Responsible for all facets of infrastructure management. Managed a budget of $140M and over 450 employees, along with almost 500 business partners and vendors. o Infrastructure included: streets (over 7,000 miles), traffic (1,000+ installations), trash removal (250,000 homes), waste and storm water systems (almost 10,000 miles of lines), fleet (200+ vehicles), IT operations, and other aspects of public works. • Work with related departments and organizations to coordinate DPW involvement in production and execution of large public events including: annual Indianapolis 500 Festival Events, Indianapolis 500 Race, NCAA Final Four and other large sporting events, and parades. • Collaborated with personnel in finance, purchasing, and legal departments as well as elected officials, to effectively increase productivity of staff by over 20% while reducing operating costs by almost $4M annually• Oversight of vendor service level agreements for all relevant departmental contracts.o Increased city revenues by almost $5M annually by renegotiating contracts and creating mutually beneficial opportunities for private and public sector partners.• Created innovative practices to reduce costs and improve quality of services. o Implemented automated vehicle locator system on fleet of 200 public service vehicles. o Implemented several audit and technology processes to optimize staff productivity. o Reduced trash complaints by almost 98% over a 3 year period. Worked closely with labor unions to achieve high performance government services for taxpayers.

• Chaired nine member committee in sourcing, purchasing, and implementing Customer Relationship Management system to streamline and integrate call center operations supporting multiple city agencies.• Represented Mayor’s Office on the city-wide Information Technology Team providing guidance and enterprise-wide program coordination• Coordinated and managed initiatives with city departments related to long term strategies for addressing citizen needs.• Implemented and managed data reporting related to call center activities for Mayor’s Office and multiple city agencies.• Responsible for $1 million operating budget and 21 staff members.• Reduced citizen call waiting time from three minutes to ten seconds over three years in a call center that received approximately 1,600 calls per day.

• Managed $5.5 million sales territory with 191 stores in central Indiana for industry- leading storm door and window manufacturer.• Expanded territory sales from $3.2 million in 1995 to $5.5 million in 2001.• Maintained customer relations with seven national accounts, consisting of 71 stores. • Identified cooperative buying groups and determine product mix for 120 stores.• Trained new company sales personnel on product and sales techniques.• Educated store personnel on new product lines and sales approaches.• Awarded “Salesman of the Year” for 1998.• Achieved company sales incentive trip 1995-2000.

• Grew North and South Carolina sales territory from $2.4 million to $3.1million. • Initiated and conducted regional training seminars for store personnel.• Service existing accounts using a weekly call schedule.• Established 31 new accounts.

• Assisted Sales Representative to grow North and South Carolina sales territory from $1.8 million to $2.4 million.• Constructed displays in new stores and serviced existing displays using a weekly call schedule.• Established 19 new accounts.

• Responsible for mid-Atlantic states sales territory for high-end garage door manufacturer.• Increased territory from $4.2 million to $5.1 million.• Conducted regional store training sessions.• Serviced six national chain accounts and five cooperative buying groups.• Account Manager for Pelican Lumber, 20 store chain.

• Managed multi-chain retail bakery in New Jersey and Connecticut.• Responsible for purchasing materials, personnel, financial reporting, and final product sales.• Actively motivated 50 staff members.