Heavily engaged with consulting business Organizations and their executive teams with forward-thinking, Drive revenue to help improve Client Services, negotiate contracts with customers in collaboration with Product Sales Account Manager/Managing Partner.

Key Responsibilities:• Cultivated and nurtured essential B2B relationships with C-level clients.• Maintained an up-to-date understanding of a diverse product portfolio, including telecom solutions (Analog and VOIP), SaaS and UCaaS, dedicated internet, MPLS, Private IP, co-location, cloud services, and security.• Achieved revenue growth for clients through strategic product offerings, consistently meeting a 100% Compensable Sales Matrix.

• Handled inbound escalation calls from small business owners.• Evaluated client products and services, guiding them toward solution sales, and addressing any questionable service charges.• Conducted negotiations to establish new contracts aimed at retaining current revenue and promoting revenue growth.• Managed client accounts as the single point of contact, and followed up with outbound communications.• Resolved outstanding billing issues and monitored contracts for compliance.• Conducted cost and price analyses to ensure cost-effectiveness and competitiveness.

Key Responsibilities:Managed inbound escalation calls from small business owners with monthly revenues ranging from $75 to $30,000.Assessed and reviewed their existing products and services, facilitating their transition to optimal solutions, while addressing and resolving any questionable service charges.Conducted thorough cost and price analyses.Provided account management services, including outbound follow-up and resolution of outstanding billing issues.Monitored contracts for compliance and carried out compliance audits.Conducted cost and price analyses for new sales initiatives.Generated customer sales orders and addressed repair request tickets to boost revenue growth.Held additional positions, including Channel Support Manager.

• Conducting Annual Reviews: Evaluated the performance of 15 agents, which included outlining performance expectations, providing guidance on proper methods, issuing warnings when necessary, and recommending appropriate disciplinary actions.• Daily Retention Operations Oversight: Managed the day-to-day retention operations, including approving large adjustment requests on ADT Dealer or Edison Select accounts.• Administration of Corrective Action Processes: Oversaw the administration of corrective action processes, extracted and assimilated tracking reports, provided coaching and feedback to associates, and conducted monthly training and team meetings.• Weekly Progress Feedback: Maintained regular communication with Unit Managers and Account Services West Managers to provide feedback on individual and team progress.• Resolution of Customer Complaints: Collaborated with the Office of the Attorney General to resolve customer complaints and demonstrated proficiency in managing multiple projects to meet goals.• Process Optimization: Streamlined department operations and identified more efficient methods to achieve top performance.Other positions held during my tenure included Account Specialist (Corporate/Major Accounts), Retention Specialist/Sales, and Customer Service Representative