Patrick Hoye

Patrick Hoye Email and Phone Number

Solution Architect at Nextiva @ Nextiva
scottsdale, arizona, united states
Patrick Hoye's Location
Scottsdale, Arizona, United States, United States
About Patrick Hoye

Patrick Hoye is a Solution Architect at Nextiva at Nextiva. Colleagues describe them as "I worked with patrick for seven months as a member of his billing team. Patrick strived to keep our team informed and up to date on the constantly evolving procedures and policies. Patrick lead by expample through showing hard work. volunteering for extra duties and dedication to professionalism." and "Patrick leads by example and is very good at his quick delivery of much needed information to his co-workers. His intelligence, wealth of knowledge on a very broad range of subjects, very fearless understanding of the computer + software, and his honest eagerness to share with all those he works with makes him an extremely invaluable employee. I told him weekly while we worked together at Xerox Company; he was my ‘Team Leader’ that there was no way I would have been able to do my job without his effortless help. As I have worked with Patrick over the course of one year, I feel one of his greatest strengths is that he takes on difficult tasks, escalating conversations both in person and over the phone, difficult personalities and extremely stressful work situations with a complete lack of fear. His tenacity to maintain professionalism and ability to seek the best resolve to every situation that arises is exceptional. Patrick is one of the most honest, trustworthy, loyal people I have ever worked with. His most notable characteristic is the depth of his character as it relates to the traits I have previously listed; I believe they are part of his nature and truly who he is as a person. I would recommend Patrick and think he would do exceptional work for any company."

Patrick Hoye's Current Company Details
Nextiva

Nextiva

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Solution Architect at Nextiva
scottsdale, arizona, united states
Website:
nextiva.com
Employees:
881
Patrick Hoye Work Experience Details
  • Nextiva
    Solution Architect
    Nextiva Nov 2017 - Present
    8800 East Chaparral Road, Suite 300, Scottsdale, Az 85250
    Consulted internal and channel sales on advanced technical requirements from potential and current customers. Conducted web-based an in-person demos for potential and current customers. Engineered custom VoIP telecommunication solutions for potential and current customers. Worked with Billing, Tier 1 Support, Tier 2 Support, and Engineering to resolve issues.
  • Nextiva
    Training Specialist Ii
    Nextiva Jun 2016 - Nov 2017
    8800 East Chaparral Road, Suite 300, Scottsdale, Arizona 85250
    Worked with management and other departments to develop and refine training programs. Developed training modules and training presentations. Conducted training. Created and administered examinations. Provided feedback to Support Technicians on examination results.
  • Nextiva
    Usability Testing Specialist
    Nextiva Sep 2015 - Jun 2016
    8800 East Chaparral Road, Suite 300, Scottsdale, Arizona 85250
    Developed usability test plans and documentation/reporting procedures. Tested new products and services, recording all issues, areas for improvement and usage data. Presented findings and recommendations to drive future improvements, and provided ongoing feedback to management. Provided test data/graphics to Learning Development department and assisted in the evaluation of courseware and training materials. Maintained testing areas and related equipment.
  • Nextiva
    Talent Development Coach
    Nextiva Mar 2015 - Sep 2015
    8800 East Chaparral Road, Suite 300, Scottsdale, Arizona 85250
    Listened to previously-recorded inbound technical support calls to assess performance of Tier 1 Support Technicians. Compiled results and presented to management. Provided recommendations to management for areas of improvement. Assisted in the development of courseware and training materials. Assisted in the training of Tier 1 Support Technicians and in the training of other departments.
  • Nextiva
    Onboarding Team Lead
    Nextiva May 2014 - Mar 2015
    8800 East Chaparral Road, Suite 300, Scottsdale, Arizona 85250
    Assisted new customers with account setup. Explained features and use of VoIP telephone service. Advised of best network practices for VoIP telephone service. Troubleshot network issues.
  • Nextiva
    Onboarding Technician
    Nextiva Apr 2013 - May 2014
    8800 East Chaparral Road, Suite 300, Scottsdale, Az 85250
    Assisted new customers with account setup. Explained features and use of VoIP telephone service. Advised of best network practices for VoIP telephone service. Troubleshooted network issues.
  • Nextiva
    Voip Specialist
    Nextiva Jun 2012 - Apr 2013
    8800 East Chaparral Road, Suite 300, Scottsdale, Arizona
    Took 25+ inbound calls a day to resolve technical problems related to VoIP telephone service. Made account changes as necessary. Took payments over the phone. Worked with Tier 2 support, sales, billing, and porting as needed to resolve customer issues.
  • Affiliated Computer Services
    Billing Service Agent Team Lead
    Affiliated Computer Services Nov 2010 - Jun 2012
    1150 E. University Dr. Tempe, Az 85281
    Issued daily work assignments, ran daily reports, reviewed work prior to final approval, resolved disputes between billing and other groups, answered subject matter questions.
  • Stream Global Services
    Customer Service Representative
    Stream Global Services Mar 2010 - Nov 2010
    1801 E. Camelback Road Suite 300 Phoenix, Az 85016
    Took 30+ inbounds call per day, assisted customers with billing questions, processed payments, resolved disputes by working with other groups, issued adjustments to customer accounts as necessary.
  • Sam'S Club
    Bakery Wrapper
    Sam'S Club Apr 2009 - Mar 2010
    2005 E. Indian School Road Phoenix, Az 85016
    Assisted customers with questions, wrapped food for sale, decorated cakes for display and for special orders.
  • Phoenix Logistics, Inc.
    Engineering Technician
    Phoenix Logistics, Inc. Feb 2003 - Nov 2006
    2507 W. Geneva Dr. Tempe, Az 85282
    Created/edited engineering drawings using AutoCAD R14 and Canvas, created process documents for manufacturing using Microsoft Word, worked with quality department to develop/revise manufacturing processes, developed procedures for product testing, worked with purchasing and planning departments to meet production deadlines.

Patrick Hoye Education Details

Frequently Asked Questions about Patrick Hoye

What company does Patrick Hoye work for?

Patrick Hoye works for Nextiva

What is Patrick Hoye's role at the current company?

Patrick Hoye's current role is Solution Architect at Nextiva.

What schools did Patrick Hoye attend?

Patrick Hoye attended Scottsdale Community College, Amityville Memorial High School.

Who are Patrick Hoye's colleagues?

Patrick Hoye's colleagues are Alexus Harris, Alejandro Martinez, Tyrel Williams, Michael Quarelli, Josh Gary, Casey Burton, Michael Kaufmann.

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