Patrick Hoye Email and Phone Number
Patrick Hoye is a Solution Architect at Nextiva at Nextiva. Colleagues describe them as "I worked with patrick for seven months as a member of his billing team. Patrick strived to keep our team informed and up to date on the constantly evolving procedures and policies. Patrick lead by expample through showing hard work. volunteering for extra duties and dedication to professionalism." and "Patrick leads by example and is very good at his quick delivery of much needed information to his co-workers. His intelligence, wealth of knowledge on a very broad range of subjects, very fearless understanding of the computer + software, and his honest eagerness to share with all those he works with makes him an extremely invaluable employee. I told him weekly while we worked together at Xerox Company; he was my ‘Team Leader’ that there was no way I would have been able to do my job without his effortless help. As I have worked with Patrick over the course of one year, I feel one of his greatest strengths is that he takes on difficult tasks, escalating conversations both in person and over the phone, difficult personalities and extremely stressful work situations with a complete lack of fear. His tenacity to maintain professionalism and ability to seek the best resolve to every situation that arises is exceptional. Patrick is one of the most honest, trustworthy, loyal people I have ever worked with. His most notable characteristic is the depth of his character as it relates to the traits I have previously listed; I believe they are part of his nature and truly who he is as a person. I would recommend Patrick and think he would do exceptional work for any company."
Nextiva
View- Website:
- nextiva.com
- Employees:
- 881
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Solution ArchitectNextiva Nov 2017 - Present8800 East Chaparral Road, Suite 300, Scottsdale, Az 85250Consulted internal and channel sales on advanced technical requirements from potential and current customers. Conducted web-based an in-person demos for potential and current customers. Engineered custom VoIP telecommunication solutions for potential and current customers. Worked with Billing, Tier 1 Support, Tier 2 Support, and Engineering to resolve issues. -
Training Specialist IiNextiva Jun 2016 - Nov 20178800 East Chaparral Road, Suite 300, Scottsdale, Arizona 85250Worked with management and other departments to develop and refine training programs. Developed training modules and training presentations. Conducted training. Created and administered examinations. Provided feedback to Support Technicians on examination results. -
Usability Testing SpecialistNextiva Sep 2015 - Jun 20168800 East Chaparral Road, Suite 300, Scottsdale, Arizona 85250Developed usability test plans and documentation/reporting procedures. Tested new products and services, recording all issues, areas for improvement and usage data. Presented findings and recommendations to drive future improvements, and provided ongoing feedback to management. Provided test data/graphics to Learning Development department and assisted in the evaluation of courseware and training materials. Maintained testing areas and related equipment. -
Talent Development CoachNextiva Mar 2015 - Sep 20158800 East Chaparral Road, Suite 300, Scottsdale, Arizona 85250Listened to previously-recorded inbound technical support calls to assess performance of Tier 1 Support Technicians. Compiled results and presented to management. Provided recommendations to management for areas of improvement. Assisted in the development of courseware and training materials. Assisted in the training of Tier 1 Support Technicians and in the training of other departments. -
Onboarding Team LeadNextiva May 2014 - Mar 20158800 East Chaparral Road, Suite 300, Scottsdale, Arizona 85250Assisted new customers with account setup. Explained features and use of VoIP telephone service. Advised of best network practices for VoIP telephone service. Troubleshot network issues. -
Onboarding TechnicianNextiva Apr 2013 - May 20148800 East Chaparral Road, Suite 300, Scottsdale, Az 85250Assisted new customers with account setup. Explained features and use of VoIP telephone service. Advised of best network practices for VoIP telephone service. Troubleshooted network issues. -
Voip SpecialistNextiva Jun 2012 - Apr 20138800 East Chaparral Road, Suite 300, Scottsdale, ArizonaTook 25+ inbound calls a day to resolve technical problems related to VoIP telephone service. Made account changes as necessary. Took payments over the phone. Worked with Tier 2 support, sales, billing, and porting as needed to resolve customer issues. -
Billing Service Agent Team LeadAffiliated Computer Services Nov 2010 - Jun 20121150 E. University Dr. Tempe, Az 85281Issued daily work assignments, ran daily reports, reviewed work prior to final approval, resolved disputes between billing and other groups, answered subject matter questions.
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Customer Service RepresentativeStream Global Services Mar 2010 - Nov 20101801 E. Camelback Road Suite 300 Phoenix, Az 85016Took 30+ inbounds call per day, assisted customers with billing questions, processed payments, resolved disputes by working with other groups, issued adjustments to customer accounts as necessary. -
Bakery WrapperSam'S Club Apr 2009 - Mar 20102005 E. Indian School Road Phoenix, Az 85016Assisted customers with questions, wrapped food for sale, decorated cakes for display and for special orders. -
Engineering TechnicianPhoenix Logistics, Inc. Feb 2003 - Nov 20062507 W. Geneva Dr. Tempe, Az 85282Created/edited engineering drawings using AutoCAD R14 and Canvas, created process documents for manufacturing using Microsoft Word, worked with quality department to develop/revise manufacturing processes, developed procedures for product testing, worked with purchasing and planning departments to meet production deadlines.
Patrick Hoye Education Details
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Amityville Memorial High SchoolGeneral Studies
Frequently Asked Questions about Patrick Hoye
What company does Patrick Hoye work for?
Patrick Hoye works for Nextiva
What is Patrick Hoye's role at the current company?
Patrick Hoye's current role is Solution Architect at Nextiva.
What schools did Patrick Hoye attend?
Patrick Hoye attended Scottsdale Community College, Amityville Memorial High School.
Who are Patrick Hoye's colleagues?
Patrick Hoye's colleagues are Alexus Harris, Alejandro Martinez, Tyrel Williams, Michael Quarelli, Josh Gary, Casey Burton, Michael Kaufmann.
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