• Planned, facilitated, and executed Big Room Planning (BRP) committed work with a Program of four development teams and five supporting teams. The 2-day virtual BRP involved 60+ people organizing work delivered across a Program Increment (PI) in seven 2-week sprints. Planning involved working with project sponsors and cross-functional teams to develop scope, resource requirements, budget, and delivery for ongoing/new initiatives.• During each PI, led the Program through sprint demos & reviews, scrum of scrums, program updates to the CIO, and planning meetings for the upcoming PI. • Reviewed field issues with Program leadership to prioritize new work and pivoted teams accordingly.• Worked with technical and business stakeholders to create yearly budgets accounting for upcoming projects and required resources.• Improved executive reporting by making Program commitments visible and easy to understand using Jira Plans (Advance Roadmap) and centralizing documentation in Confluence. • Worked with Quality Assurance (QA) to increase the Program production release average from 2 → 4.7 monthly releases.• Created production deployment change requests (CR) in ServiceNow and submitted monthly CR summaries for bi-annual audits.• Led a 15-person Project Management Office (PMO) through regular status reviews, department meetings, status changes, and community of practices ensuring continued team learning and cohesiveness.• Onboarded and offboarded project managers to teams based on work allocations across the PMO.

• Served as Scrum Master to multiple Scrum teams; facilitated Sprint Planning, Daily Scrum, Sprint Demo & Review, Sprint Retrospective, weekly Product Backlog Refinement, and highlighted areas for continuous improvement. • Acted as an Agile coach to provide Agile best practices and process recommendations to five teams.• Worked with the Program Manager in planning the first Program Big Room Planning (BRP) ceremony; this resulted in a commitment of work across six 2-week sprints for each team.• Conducted interviews for roles in the PMO, looking for candidates to be successful in the organization based on both skills level and culture fit, then onboarded several Project Managers.• Drove Program continuity by standardizing team and Program-level documentation into Confluence.• Drove work forward by meeting with the teams, identifying dependencies, and encouraging cross-team communication.

• Responsible for managing customer-facing large enterprise engagements, including three global delivery teams ensuring 24-hour-a-day project progression.• Proficient in complex facilitation and issue/risk/dependencies management techniques focused on regular and open communication across the project and stakeholders for transparency and awareness of progress and impediments.• Drove team dynamics and accountability to delivery commitments and project status updates, including schedule, scope, and budget.• Drove Agile and continual improvement adoption and culture across teams by facilitating the growth of the Agile mindset, tools, and methodologies.• Partnered with Sales, Customer Success, and Technical Support leadership (cross-team, cross-department) to identify and act on opportunities to advocate for the customer.• Created and maintained working relationships across the Americas, EMEA, and APAC.• Monitored delivery of strategic Professional Service engagements to expedite customer time to value.• Served as PMO escalation point for resolving project issues and ensuring high-quality results.• Responsible for professional development and performance feedback for PMO, including regular 1:1s, coaching, and onboarding new project managers.• Assessed and monitored skill sets across partner and internal engineers for project assignments.• Led strategic initiatives and operational projects to support the scaling of the business.

• Project delivery in EMEA, APAC, and North America of consultative implementation assistance and custom-deployed solutions to a wide range of LogicMonitor users, including enterprise monitoring teams and large MSPs.• Worked with other Professional Service Project Managers to coordinate, schedule, and align resources for incoming projects. Gathered project success criteria and built documented project plans. Defined and maintained accurate time frames throughout the project lifecycle. Engaged in ongoing client meetings to ensure customer satisfaction.• Captured customer requirements on-site or remotely, then developed actionable tasks for Solution Engineers. Work in tandem with both internal Solutions Engineers and in-region service partners to execute the delivery of PS service packages and custom SOWs.• Drove action and follow-through with engineers, regional service partners, internal stakeholders, and customers to minimize and eliminate project delays and inactivity.• Maintained detailed summaries and high-level overviews of all projects to customer and internal teams. Identified and highlighted project risks, issues, and challenges with all parties involved.

• Led three Quality Assurance Groups testing eCommerce platforms during a critical live migration to Amazon Web Services, delivered in a Scaled Agile environment (SAFe), with sprint planning, backlog refinement, daily scrum meetings, sprint demos, and development of user stories in consultation with business stakeholders. • Led business process re-engineering of catalog building and database management using Confluence, increasing utility by incorporating detailed examples and identifying the most common use cases.• Built 13 eCommerce catalogs across multiple regions, coordinating requirements with global teams in marketing, fulfillment, and regional partners. • Coordinated manual frontend and backend testing teams and business stakeholders to ensure a functional Content Management System.• Simplified global intranet structure consolidation of critical data, working with the Web Tool Framework team and senior leaders to execute the vision, delivering measurable improvements in international communication. • Implementation support included ongoing bi-weekly briefings, training sessions across 12 regions, incorporating regional feedback, and improving metrics for continuous measurable improvement.

• Launched an updated company-wide media strategy focusing on branding, publications, and advertising; this involved reducing print resources in favor of digital, increasing online and social media presence, and creating advertising campaigns across trade shows, magazines, and the web.• Achieved Outreach and Food Safety programs public awareness targets and Trade Show metrics each year, resulting in measurable improvement in industry identification.• Elevated national brand exposure at Natural Products Expo, National Restaurant Association Show, and International Pizza Show.• Improved operational efficiency across all Key Performance Indicators (KPIs).

• Created and grew online and social media presence, press releases, print materials, and trade show advertisement campaigns.• Fundraising and event coordination with leadership driving increased lead generation and business conversion to global certification programs.

• Product Management for two product lines including branding and campaigns. ​​• Established client relationships with over 50 leads and influencers, including media and retail. • Managed a third-party graphic design firm to redesign the company website.

• Worked with Professor Rodney Hill to facilitate the teaching of ENDS 101: Intro to Creativity (Summer, Fall, and Spring semesters)• Responsibilities include: grading all assignments for class sizes ranging from 160-180 students, answering student questions during office hours and email, holding biweekly office hours, facilitating the timely start of guest lectures, and maintaining each class website.