Patrick Irish Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

• Responsible for the customer lifecycle from on-boarding, best practice and implementation meetings, software usage debrief calls, and upsell/renewal of software• Optimizing customer journey communications and portfolio management with Gainsight software in Salesforce• Exceeded 2019 monthly retention goals with a 108% annual retention rate | 2019 Top Performer Award• Certification: Pulse+ Certified & Advance Certified Customer Success Manager Professional• Build relationships with executive level leaders and non-profit professionals to ensure customer retention & renewals

Denver, Colorado, Us

• Acquired new clients by calling, educating and consulting business owners on our marketing platform• Utilized BETTI software to build a consistent pipeline for tracking prospects through the entire sales cycle• Assisted clients with a customizable lead generation platform to increase their customer base

Denver, Co, Us

• Utilized product knowledge to increase customer awareness, engagement, adoption, and retention by buildingand maintaining relationships rooted in individual customer needs• Developed client success plans to maximize advertising benefits, while constantly seeking out opportunities forup-selling with a solutions-based sales approach• 118% YTD average towards renewal goals with an average of $31,000 in eligible renewals monthly• Top 20% of the department YTD

Denver, Co, Us

• Contacted eligible eCommerce prospects to create offers for members to purchase online in order to create more in-band transactions for Angie’s List• Acquired and maintained professional, business relationships with business owners and marketing professionals by developing an eCommerce marketing plan for their company• Developed creative ways to maximize eCommerce profitability for established service providers• Selected to work on a project directly with Account Managers as a dedicated eCommerce Consultant to incorporate eCommerce as a way to gain more contract value from our featured service providers• Met or exceeded performance goals from August '14 - January '17

Denver, Co, Us

• Oversaw the AngieCash loyalty program from a pilot program to full scale implementation for the member base• Highly involved with the member retention team to insure they utilize proper techniques to retain members

Denver, Co, Us

• Supervised and coached a team of 35 daily by setting expectations, enforcing policies, and developing sales skills• Increased membership conversion rate of the team by 11.67% from June ’12-June ‘13• Implemented coaching sessions, warnings, disciplinary action, and terminations as needed• Continually gained more decision making abilities from my supervisor by being responsible, dependable, and making the right decisions on tough problems• Recognized as a top 10% performer in the entire company for 2012• Recipient of the top 20% performer award in the entire company for four quarters

Denver, Co, Us

• Answered incoming sales calls and converted those into members of Angie’s List using strategic sales tactics• Used critical thinking skills to take any caller’s need and turn it into a sellable opportunity • Performed in the top 25% of Member Sales Representatives for 9 of the 11 full months in the department• Took on a leadership role by engaging with peers and supervisors for the advancement of the team