- Be the primary point of contact and build long-term relationships with customers- Help customers through email, phone, online presentations, screen-share and in person meetings- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors- Ensure the timely and successful delivery of our solutions according to customer needs and objectives- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders- Forecast and track key account metrics- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations