Licensed in the following states: AZ, CT, DE, FL, GA, IN, KY, LA, MI, MN, MS, NC, NH, NM, NY, OK, RI, SC, TX, UT, VT, WY• Responsible for investigating, evaluating, reserving, negotiating and resolving assigned General Liability related Bodily Injury and Property Damage claims.• Provide quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.• Timely coverage analysis and communications with insured based on application of policy information, facts or allegations of each case.• Investigates each claim through prompt contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.• Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.• Keeps effective diary management system to ensure that all claims are handled timely.• Evaluates liability and damages exposure, and establishes proper indemnity and expense reserves.• Responsible for prompt, cost effective, and proper disposition of all claims within delegated authority.• Negotiates disposition of claims with insureds and claimants or their representatives.• Provides quality customer service and ensures file quality.

•Investigates claims involving potential and suspected fraudulent activities.•Conducts interviews and correspond with patients, providers, witnesses or other parties.•Prepares clear, concise, and complete investigative reports.•Cooperates with local, state, and federal law enforcement to pursue perpetrators of insurance fraud.•Trains claims associates to identify fraud.•Refer fraudulent claims to NICB and DOI.•Investigates the following states: IN, IL, OH, KY, MI, MN, MO and WI.•Proficient in ISO, TLO, and Accurint.

Liability & Bodily Injury Claims•Investigated complex claims that involve liability disputes, coverage, and damages.•Substantiated legitimate claims and denied unjustified claims.•Verified accident facts, review supporting case files, and negotiate settlements.•Obtained recorded statements of parties involved in the loss.•Negotiated with claimants and attorneys in order to settle various claims outside of court.•Provided exceptional customer service to all interested parties in a high pace environment.

-Increased profits through effective sales training and troubleshooting profit loss areas.-Build weekly budget, sales and labor.-Overlooked schedule writing for various departments. -Advised department managers and employees on effective safe work practices.-Overlooked supply ordering.-Managed staff of 150+ employees by delegating duties and assigning specific tasks to ensure excellent operations were achieved. -Weekly audits of safety and operation procedures.-Completed profits and loss performance reports.-Trained and developed new associates.-Conduct performance appraisals to asses training needs and development.-KRONOS experience.

-Facilitated training classes for newly hired employees. -Attended job fairs to find potential candidates for the company.-Constructed a Microsoft Excel database for new hire orientation tracking.

-Assistant manager when current manager is unavailable.-Provide customer service throughout the store.-Interact frequently with customers to determine their needs during their visit. -Prepare food for customers on request. -Provide information about store products.-Train new employees on deli operations.