Patrick J. Grizzard Email & Phone Number

United States

• Collaborated with upper management to revise and implement new operational standards and workflows across 10 offices and 300 team members, reducing downtime 68% with comprehensive facility management • Guided strategic decision-making through continually following regulatory changes and industry developments • Established a culture of continuous improvement through the implementation of Lean & CI best practices, resulting in a 42% increase in Regional Leader capacity in terms of office management• Led region to Revenue growth of 13.1% and EBITDA growth of 43.7% YOY in 2024, total $32M• Partnered with multiple departments and HR to launch performance gap evaluation + development systems for a team of 250, resulting in a 34% drop in turnover and a 62% increase in employee satisfaction scores• Consolidated vendors and created online ordering and tracking system, reducing supply expense 11.2% YOY in 2024• Implemented overall Facility and Equipment maintenance plan and work order tracking system, reducing service repair time by 40% and increasing work repair satisfaction by 54%• Managed all facility work order requests in alignment with budgets and capital expenditure outlays, conducting regular meetings with team leaders to ensure outcomes, safety standards and staff satisfaction are achieved• Performance Evaluation and coaching responsibilities for office managers, including annual reviews • Researched and trained newest AI and IT technologies, driving a 96% and 99% YOY growth in 2 most impactful KPIs• Maintained compliance standards with 0 violations including ADA and accessibility, employee and customer safety, OSHA and clinical operating compliance including water line safety/testing, hazmat and bloodborne pathogens• Managed all external vendors and subcontractor relationships, including but not limited to electricians, plumbers, IT/tech solutions, clinical suppliers, landscapers, HVAC and septic technicians, as well as Insurance Risk Managers•

• Collaborated with top leadership to set operational activities, strategic goals and budgets, resulting in overall revenue growth of 14.6% and EBITDA growth of 32.4%• Oversaw all facility maintenance requests and scheduling, accountable for managing full job costs against budget including labor, materials, equipment and installation• Revamped the Accounts Payable process, streamlining the role and reducing average payment receipt time by 32%• Instituted clear procedures for creating, reviewing and managing collection of aged AP reports• Implemented the FMX Order Management System, reducing system downtime 85% in the first 6 months•Consolidated external maintenance vendors by 42%, increasing response time and delivering a 16% overall savings•Introduced Continuous Improvement practices developed within the company, resulting in a 28% increase in employee productivity• Consolidated external maintenance vendors by 42%, increasing response time and delivering a 16% overall savings• Project Managed the General Contractor and all subcontractors in several multi-million dollar expansions, including Blueprint analysis for cost estimation, bidding and negotiation• Managed all external vendors and subcontractor relationships, including but not limited to electricians, plumbers, IT/tech solutions, clinical suppliers, landscapers, HVAC and septic technicians, as well as Insurance Risk Managers•Project Managed changing the IT server configuration and implementing a new CRM system, in addition to training 85+ employees on the new software•Cross-functional collaboration with top leadership to set patient access and experience goals, minimizing any disruptions to the patient experience and mitigating any issues that arise• Launched multiple products including insurance verification systems, AI diagnostics, in-operatory intraoral cameras and portable x-ray systems, and a new CRM system

Tewksbury Massachusetts

• Established Continuous Improvement practices and methodologies that led to record-breaking • Sales years in 2017 and 2018, with profitability growth of 27.7% and 24.2%, respectively• Collaborated with upper management to create capital expenditure budgets and timelines• Established updated Purchase Order tracking system to ensure they are all entered into the accounting software• Implemented process for medical billing, ensuring all payments were received in a timely manner• Trained staff on Accounts Payable reconciliations, establishing checks and balances to ensure accuracy• Established Fire and Safety emergency protocols and trained all staff on response and evacuation processes• Developed and managed the Capital Expenditure budget all facility maintenance and upgrades• Reduced on-hand inventory by 42% and delivered an overall lead time reduction of 38%, accompanied by a 67% reduction in errors & rework• Trained the Sales, Design and Installation teams to extract proposal data from blueprints to increase our General Contractor business, resulting in a 10% Sales lift• Created a new revenue stream that reduced the entire sales/production process by 65%• Instituted a Total Preventative Maintenance system for our heavy equipment, increasing service time 13%

Keene, Nh

• Mentored and coached the Inside Sales team to beat budget every quarter as their leader, including being responsible for delivering the company’s two largest orders ever, $150K+• Championed the use of Sandler Sales methodology, increasing Sales 14.4% across the team