I.T. Support Specialist-Evening Shift
CurrentProvide: 1st, 2nd, and 3rd level support for MWI's Systems and User community. IBM i (AS/400) Power Systems; Solarwinds (Comprehensive Network Management/Help Desk Ticketing and Tracking Tools); Ultra VNC Viewer, Avalanche Console, Microsoft Office Business Applications (versions: 2010/2013); Microsoft Outlook 2010/2013; Lync 2013; Team Viewer 10; Remote Desktop Services/Connection Manager (Microsoft Corporation); Microsoft Active Directory- Active Directory Users and Computers; Microsoft Management Console (MMC); Windows 7 and all previous versions; Adobe Reader XI; IBM System Storage TS3100 Tape Backup; Spam/Bulk email filtration processing; Silverback/SilverSynch/Companion (Mac/Apple Application products); Microsoft SharePoint (version 2010)-Company Intranet; Antivirus and Malware/Spyware Protection Applications: Microsoft System Center Endpoint Protection 2012, MalwareBytes, Spybot S & D, cCleaner; IIS (Internet Information Services) - Microsoft Corp.