• Established parameters in a proprietary enterprise software platform.• Implemented annual and ongoing changes to 85 unique customer price plans.• Apply customization setups (company patches, division emblems, embroidery, badging) on diverse uniform programs worth $500m in annual revenue.

• Managed all aspects of the business as a sole proprietor: tracking expenses, revenue and calculating and tax liabilities, determining and evolving sports marketing strategies, branding, company voice, and relationship management. • Continually assess metrics to meet performance goals.• Promoted professionalism within the Olympic movement and worked in collaboration with event directors to better utilize elite athletes.Notable achievements while in the position have included:- Qualified for 4 US Olympic Marathon Trails through effective training, time management, and the planning of race schedules.- Finished within the top-10 in US Championship events in 8km, 20km, half-marathon, marathon, and marathon relay events. - Obtained and promoted partnerships with recognizable sponsors including Skechers Performance, Mizuno, and Brooks Sports. - Started outreach programs to bring elite athletes into schools in impoverished areas to share stories of their journey to success and the struggles they faced along the way to motivate individuals.

• Direct customers on methods to successfully maximize the company’s software-as-a-service (SaaS) platform to enhance mutually beneficial profitability and efficiency.• Trained customers on how to best utilize the data collected to retain and grow their user base. • Advance customers through customer journey from the on-boarding phase to effectively managing their event data. Notable achievements while in the position have included:- Lead a team that managed 50+ key accounts, showing an average of 21% revenue growth year-over-year in 2018 by providing improved analytics for data utilization.- Transitioned the company to a repeatable and sustainable model for service protocols, resulting in a net reduction of 40 labor hours per week/2 part-time employees by the use of updated user documentation. - Establish the proper channel escalation which has reduced outstanding service ticket time by 50%.

• Establish social media strategy across multiple platforms, including Facebook, Twitter, and Instagram.• Set-up, managed and staffed special events, races and expos both individually and as part of a team.• Managed inventory in a highly effective manner and optimized costs by balancing the use of future orders and at-once orders. Notable achievements while in the position included:- Implemented strategy and a focus on team sales that increased same-store by 26% in 2014, during a year when the industry was down on average 2 to 3%.- Brought events like packet pick-ups into the store to generate traffic and increase sales during slower sales seasons.