Direct all aspects of international and domestic transferring employee’s relocation including home sale and purchase benefits.• Require compliance with the domestic home sale/purchase guidelines in accordance with the IRS Revenue Ruling and client regulations• Mitigate client risk by managing home inspections, ensuring clear title, confirming conventional loan accessibility, and complying with regional nuances• Achieve quota requirements for five consecutive quarters resulting in a 15% increase in workload, increased revenue, reduction of costs and reduced timelines • Ensure precise vendor management resulting in 95% contractual compliance, cost control of 90%, orchestrating accurate scheduling and streamlining invoices• Exceed service deliverables by 50%, achieved top 3 in revenue producing activities, top 10% in customer satisfaction scores

Manage our largest client’s international and domestic relocation program ensuring increased revenue and positive client relations.• Direct all details of relocation for transferring employees resulting in a 10% increase in revenue over four quarters, reducing complexity and securing long-term growth • Exceed annual service level agreements by 5%, top 5% in customer satisfaction goals, top 3% in data integrity metrics, top 2% in workload/caseload completed • Manage monetary allowances resulting in accurate budget management to maximize profits and reduce shortages by 20% for four consecutive quarters

Lead employees with quality global solutions and customizable programs for relocation requirements. • Strategic planning and decision maker for employee population resulting in alignment with company objectives and vision • Manage a defined and results-oriented process ensuring 10% higher annual satisfaction rating and increased productivity of workforce by 20%• Manage 30 vendors weekly to provide superior financially beneficial services and incentives for the employee population • Onsite project manager optimizing workflow and process improvements requiring adaptability and strategic planning

Managed every aspect of the day-to-day operations grossing over $30M including driving profitability, creating sales forecast, ensuring accurate inventory processes, customer experience, employee management and vendor relations.• Maximized profitability by setting/achieving aggressive 10% monthly sales goals by leading buying management, maintaining stock levels and analyzing seasonal patterns • Managed the most profitable location in the western region by creating accurate forecasting, maintaining budget allocations and ensuring accurate financial records• Achieved inventory control through accurate inbound processes, precise data entry and timely resolution of errors resulting in a 5% reduction of shortage metrics

Managed a $20M store, 50 employees, all sales activities, achieved exceptional results, ensured consistent performance, delivered facilities management while motivating the team to deliver excellent guest experience• Executed daily planning with cross functional teams achieving monthly objectives of 3% growth for four consecutive quarters • Implemented daily audits, established workflow procedures, perfected visual initiatives to achieve operational excellence • Determined payroll/budget allocations for four teams based on data analysis

Directly responsible for a $45M store, ensured asset protection, mitigated risk, reduced shortage, managed all inbound products, and complied with government safety regulations.• Developed processes, analyzed data and investigated financial, operational, and vendor fraud to reduce shortage by 3% annually• Collaborated with store and distribution center leadership on shortage control, operational inefficiencies, data integrity, safety and theft control• Managed store performance metrics, analyzed business limitations, established and initiated actionable objectives to increase profitability by 7% annually

Collaborate with management to gain significant knowledge of business operations. Implemented a project aimed at increasing sales and enhancing customer experience.

Organizer/Administrator. Director of College Clubs and Organizations.

Lead a group of new students through their first semester of college

College fair representative, student panelist, tour guide.Cold-called prospective students