Patrick Jacks Email & Phone Number

Financial Solutions Implementation Team: Support client implementation and testing for Collections and Recovery proprietary software. Developed test scripts, test case tracking, performed gap analysis, defect diagnosis and resolution, requirements review and client training,SAP Transition Specialist: Worked closely with management on client site in San Diego to identify potential risks document processes, hardware, software, functions and procedures of client applications to better serve the overall direction and integration of the transition. Worked with the CO, FI, WM, and EAM SAP modules. Established and managed schedules to ensure project team members perform a high level of client support as well as scheduled and conducted client interviews for best action to take in regards to support.Development Team Lead - Financial Solutions: Liaison between project teams, business managers, and IT, assuring communication alignment with internal departments, management, vendors and planning. Configuration Manager: Ensure supported infrastructure and environmental systems are maintained in order to support client issues, defects and enhancements. Sr. Test Manager: responsibilities include the coordination and execution of SAP CFM services Activities include interfacing with other project management teams, supporting the business and IT, ensuring all teams work together for timely results in various testing phases and adherence to processes. Additional responsibilities include data preparation, prepare test requirements based on Change Requests, develop test plans, and test scripts. Served as CGI team lead with responsibilities to include team coordination, interviews, new team member setup, and client contact for the onsite team.Supported the SAP Supply Chain SD/MM modules for a manufacturing client to include gathering business requirements, making recommendations on requested changes, high level design documentation, scope definition, and change management.

• Role included teamwork, analysis, problem solving, research, code design and re-design, process re-design, payroll process, HR process, training, documentation and unit testing.• Participated on + 30 person cross-functional team responsible for customization of a Health Plan and Benefits processing system for multi-million dollar company.• Implemented operational efficiencies for client/firm profitability.• Responsible for all client team batch processing and production programs.• Responsible for client HR data loading correctly to DB2 database.• Charged with analysis and re-design of premium process to third-party vendors.• Significantly improved communication statement process to ensure client satisfaction.• Responsible for entire client annual enrollment process; including analysis, set-up, unit testing, monitoring and documentation.• Performed feasibility analysis for Project Scheduling System.• Learned company programming language (COOL) in short time frame.