Patrick Jackson Email & Phone Number

Rexburg, Idaho, United States

Rexburg, Idaho, United States

Idaho Falls, Idaho Area

• Direct point of contact for customer and service provider interactions, providing consistent communication to all involved parties
• Escalate and communicate issues and alerts to appropriate personnel, in accordance with established processes and procedures
• Proactively monitor the network for stability and performance in a 24/7 environment, assisting to resolve service impacts as they occur
• Create and work trouble tickets, interacting with engineering, site technicians and other carriers to facilitate resolving service issues
• Clearly and accurately, document all activities associated with trouble tickets
• Organize and schedule all maintenance activities on the network through communication between internal groups, other carriers and customers

Boise, Idaho Area

Consistently in the top 3 metrics for entire teamCurrently skilled as a File Server ManagerSuperior skills in both written and verbal communicationExperienced in customer facing role either remote or face to faceProficient in software applications (for example Microsoft Office, CAD, Adobe Suite, programmingExcellent problem solving skillsProvided expert.

Boise

Call-center customer sales representative, handling more than 40 calls a dayAll metrics that are measured increased to exceed expectations month by monthWas rewarded several times with Hockey tickets as an incentive only given to top performers

Mountain Home, ID

Two years experience in TIG welding and fabrication in several materials meeting USDA guidelines Machined stainless steel and Ultra High Molecular Weight Polyethylene (UHMW) parts in Jett mill and Lathe saving company approximately $45k in procurement costs Troubleshot, inspected, serviced and rebuilt hydraulic and pneumatic systems Maintained and repaired.

Mountain Home AFB, ID

Lead four person team integrating new computer technology with satellite communicationsPerformed duties as Work-group manager for 75 computers on government networkDeveloped and implemented new procedures for management of assets, allowing outside agency 24 hour access to our facility increasing their ability to train, saving 18 man hours every.

Master Of Science Information Technology Management, Information Technology

Bachelor Of Applied Science (B.A.Sc.), Network Infrastructure, 3.4

Associates In Applied Science, Computer Science, 3.8

Associates In Applied Science, Electronic Systems, 4.0