Patrick Jiggetts Email & Phone Number

Ns Guantanamo Bay, Cuba

Operates as initial point of contact for customers via walk-ins, telephone or email. Provides incident resolution to customers with hardware, software and application problems. Assists end-users / customers in resolving their user / technical issues and incident tickets using ServiceNow. Takes notes of the issue and determines steps to resolve or may escalate complex problems to higher-level IT support specialists and experts. Develops and sustains a productive customer relationship; providing… Show more Operates as initial point of contact for customers via walk-ins, telephone or email. Provides incident resolution to customers with hardware, software and application problems. Assists end-users / customers in resolving their user / technical issues and incident tickets using ServiceNow. Takes notes of the issue and determines steps to resolve or may escalate complex problems to higher-level IT support specialists and experts. Develops and sustains a productive customer relationship; providing follow-up actions to ensure resolution of incidents or requests. Re- Images laptops / desktops and configure network to allow appropriate user access to NIPR and SIPR devices. Performs DEPO Provisioning for NIPR & SIPR account creations and Token formatting and issue. Performs remote desktop troubleshooting and system repair using remote tools. Generates 2500 & 2404 forms for equipment exchange or DRMO Turn-In. Resolves network connectivity issues and hardware problems at desktop level. Creates user accounts on the domain & assigned to appropriate groups and permissions in Active Directory. Configures, renames & installs printers remotely or in person. Performs Level I / II Active Directory functions such as unlocking, creating and issuing accounts. Installs current versions of approved software and performs TC/IP configurations as required. Show less

Camp Arifjan, Kuwait

Automated Data Processing Equipment Technician, providing excellent customer / desktop support for military and civilian contractors. Installs, troubleshoots and configures approved devices. Re-Imaging laptops / desktops and configuring the network to allow appropriate user access to NIPR and SIPR devices. Installs current versions of the approved software and performs TC/IP configurations as required. Troubleshoots and resolves network connectivity issues and hardware problems at desktop… Show more Automated Data Processing Equipment Technician, providing excellent customer / desktop support for military and civilian contractors. Installs, troubleshoots and configures approved devices. Re-Imaging laptops / desktops and configuring the network to allow appropriate user access to NIPR and SIPR devices. Installs current versions of the approved software and performs TC/IP configurations as required. Troubleshoots and resolves network connectivity issues and hardware problems at desktop level. Links computers to local domains and proper Organization Units and VLAN’s in Microsoft Active Directory. Managing, creating and resolving customer tickets using BMC Remedy IT Management software. Configures, installs, troubleshoots and maps network printers. Trains new ADPE Technicians and military personnel on the imaging process. Show less

Camp Arifjan, Kuwait

Compiles work order detail reports for the APS-5 Maintenance Dept. using AWRDS & SAMS-E. Enters Man-Hour data for proper billing of work performed on various military equipment. Creates and labels work order packets with all documents inserted for the task. Orders parts for rolling and non-rolling equipment. Issues pick tickets for parts onhand. Researches location of items. Trains new PC Clerks and collaborates with Military, management and other essential personel to meet productivity… Show more Compiles work order detail reports for the APS-5 Maintenance Dept. using AWRDS & SAMS-E. Enters Man-Hour data for proper billing of work performed on various military equipment. Creates and labels work order packets with all documents inserted for the task. Orders parts for rolling and non-rolling equipment. Issues pick tickets for parts onhand. Researches location of items. Trains new PC Clerks and collaborates with Military, management and other essential personel to meet productivity standards. Show less

Camp Arifjan, Kuwait

Conducted accountability & visibility using PDA's to scan (ELID) labels and assist ITT EXELIS / VECTRUS in conducting 100% monthly inventory counts of various types of equipment for the US ARMY throughout warehouses, connex containers and specified lots located on Camp Arifjan, Kuwait. Prepared detailed reports through AWRDS (Army War Reserve Deployment System) for accurate verification with the ability to locate missing and or misplaced equipment. Conducted daily scans and data entry to… Show more Conducted accountability & visibility using PDA's to scan (ELID) labels and assist ITT EXELIS / VECTRUS in conducting 100% monthly inventory counts of various types of equipment for the US ARMY throughout warehouses, connex containers and specified lots located on Camp Arifjan, Kuwait. Prepared detailed reports through AWRDS (Army War Reserve Deployment System) for accurate verification with the ability to locate missing and or misplaced equipment. Conducted daily scans and data entry to determine the most recent updates for the location of equipment. Monitored inbound and outbound convoys of rolling and non-rolling stock. Maintained visibility and accountability at SUAIBA PORT, Kuwait; assisting in the scanning of military vehicles and equipment arriving or departing on various vessels. Show less