Patrick K. Email & Phone Number

Solihull, West Midlands, United Kingdom

Birmingham , United Kingdom

Birmingham, United Kingdom

• Responsible for coordinating operational services for engineers in a specified area• Customer service advisor, area co-coordinating• Booking, filtering and managing calls from members of public and business partners service• Ensuring that calls are managed appropriately and recording information gathered within agreed timescales• Responsible for liaising with service engineers and ensuring jobs are completed in a timely fashion and recorded on the system• Accountable for handling service calls and complaints• Accurate recording of customer requests, scheduling appointments, giving feedback to customers • Making sure clear concise information is passed on to engineers

Birmingham, United Kingdom

• Processing customer applications, queries and complaints• Data input • Inbound call handling within agreed timescales• Ensuring customers get accurate information• Updating customer records making sure the information is accurate• Handling confidential information and making sure it’s processed within the bounds of data protection act• Processing and facilitating the approval of mortgage rates • Sending out information to service users and following it up to ensure customers have received• Processing loan and credit card applications for customers

Birmingham, United Kingdom

• Dealing with customer complaints and enquiries • Operating computer and manual systems• Maintaining accurate records• Deployment of patrols • Inbound/outbound service and sales call handling• Working within given time scales• Data input• Giving advice to customers• Working in a call centre environment