Patrick Kaczorowski Email & Phone Number

Montreal, QC, CA

Montreal, Quebec, Canada

Develop and create tools for call center agents and other groups to help improve their day with automation that removes redundant tasksOwner of 2 servers and managing their access, schedule maintenances and updates Managing mssql and mysql database Owner of multiple scheduled jobs that move data or create deposits for specific users Owner of multiple.

Montreal, Quebec, Canada

Approving all changes impacting critical applications for the call center Engaging proper IT teams to resolve system issues impacting call center agents Communicating system issues to directors, managers and agents in an effective way Providing mitigation actions and alternatives while critical applications are unavailable Testing applications following a.

Montreal, Quebec, Canada

wn entire business customer service process with end to end accountability for account maintenances, billing, escalations, and retention of high value accounts among Business and Enterprise customersBuild and retain relationships with decision makers and end users of high-value and accountsSelf-managed to handle all aspect of managing accounts such as.

Montreal, Quebec, Canada

Treat the representatives' requests: overtime, schedule changes, vacations. Manage different offline activities and creation of various reports Complete the necessary transactions in employee files: profile creation, status changes, employee departuresCreating schedules based on forecasting scenarios Schedule meetings and trainings based on availability