Patrick Kading Email & Phone Number

Des Moines Metropolitan Area

1. Educating internal partners on firm guidelines, process flows, and platform optimization.2. Onboarding of new firms and maintenance of ongoing activity.3. Proactively managing relationships through data analysis and reporting.4. Facilitating research for complex buisness problems to influence solutions.5. Internally aligning firm strategic priorities, projects, and tactical requests.6. Driving firm adoption of GAs digital investments.7. Executing annual and ad-hoc firm meetings.

Des Moines Metropolitan Area

Team Lead for Independent ChannelProvided operations support to 5 Regional Directors, 5 Internal Wholesalers, and 5 eSales Consultents for both the retail Annuity and Life business.*Received Service Superstar Award in this role.

Des Moines Metropolitan Area

1. Strengthen operational relationships with GA sales organization.2. Partner with GA sales on strategic opportunities.3. Collaborate with internal departments on “Known Limitations” and improve processes.4. Intake and assessment of feedback directly from financial professionals.5. Partner with GA Business Relationship Management Team on competitive opportunities.6. Resolve company esacalations quickly and efficiently.*Received Global Atlantic Leadership Award(GALA) in this role.**Received Independent Channel's Spotlight Award in this role.

Des Moines Metropolitan Area

1. Arbitrate company escalated service requests by serving as an oversight in operations to resolve policy/commission complications for clients, producers and management within GAFG’s service-level agreements. 2. Research breakdowns in GAFG’s operational procedures to determine root cause and assist in implementing corrective enhancements. 3. Collaborate with the various departments within GAFG, our third party administrators, and producers to build a better experience for internal/external stakeholders. 4. Maintain a high level of expertise in financial products.5. Utilize Salesforce to individually track, follow up and document the actions taken on all escalated service requests assigned to me in order to identify trending organizational issues and recommend process improvements to upper management.6. Run weekly metric reports to provide key information to company leadership. 7. Mentor new employees and serve as a resource for team members. 8. Create and maintain excellent working relationships with operations TPA and key operational stakeholders.Also serve on the Employee Engagement Advisory Council as a member of the Social Responsibility Committee.*One in-grade promotion

Des Moines Metropolitan Area

1. Analyzed thousands of insurance policies through daily audits to ensure no errors occurred during the premium reconciliation process. 2. Generated daily excel reports for the premium reconciliation team by manipulating and maintaining databases in Microsoft Access and SAP Business Software.3. Monitored variances and identified trends in premium reconciliation data to recommend corrective action to management after comparative analysis with historical data. 4. Cataloged important policy information in company systems to ensure effective organizational communication.

1. Maintain accountability of soldiers, sensitive equipment and weapon systems (e.g. rifles, radios, vehicles, etc).2. Collaborate as a member of a cohesive platoon in monthly drills to prepare for deployment, domestic emergencies and national disasters.3. Selected by leadership to attend United States Army Airborne School and Air Assault School. 4. Mentor and train new soldiers within the platoon.