I work collaboratively to provide secretarial and administrative services within the Neurology team at the National Hospital for Neurology and Neurosurgery. I actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service.I am currently the first point of contact and responsible for providing high quality administrative support primarily to 5 senior neurology and Neurosurgery consultants, their patients and Trust visitors. I work under the Clinical Operations Manager as a main point of patient contact; providing an important source of information and advice to the service users, carers and Trust visitors. This involves Word processing, email correspondence, scheduling appointments, developing and maintaining Excel databases, ordering supplies and reporting deliveries to the management team as well as any other clerical duties that may be required. I am also tasked with the preparation of agendas and organisation of monthly meetings; taking minutes when necessary.I work closely with the 5 neurology consultants that I work under to make sure that all referrals and concerns are dealt with in a timely manor. I manage their clinics, meetings, postboxes and the complete patient pathway from referrals to treatment.I assist my consultants using the new EPIC system to coordinate their clinical appointments; which involves patient referrals, allocations, cancellations and discharges, GP correspondence, equipment ordering, organising staff meetings, training days and monthly MDT meetings, office maintenance and generating managerial reports.

I am currently responsible for providing high quality administrative support to the Adult Community Nursing Teams, patients and Trust visitors. I work under the Clinical Operations Manager as a main point of patient contact; providing an important source of information and advice to the service users, carers and Trust visitors. This involves Word processing, email correspondence, scheduling appointments, developing and maintaining Excel databases, ordering supplies and reporting deliveries to the management team as well as any other clerical duties that may be required.Communication is an important part of my job role, as I am the first point of contact for the ACN team; and I ensure to uphold the polices and values of the Trust whilst resolving various issues, concerns or complaints. I maintain key relationships with a range of services on a daily basis; communicating and liaising with multidisciplinary teams to ensure that messages are received or relayed to the correct department/person. With all my communication and correspondence, I maintain a high level of confidentiality and data protection inline with current Trust policies and national laws. I therefore have a personal responsibility for the protection and safeguarding of patient information. I work closely with the clinical operations manager to make sure that all referrals and concerns are dealt with in a timely manor. I assist management using the Rio system to coordinate the District Nursing service; which involves patient allocations, cancellations and discharges, GP correspondence, equipment ordering, organising staff meetings, training days and monthly MDT meetings, office maintenance and generating managerial reports.My current working hours are from 9 to 5, Monday to Friday, totalling 37.5 hours. I also help out and work as a bank staff with the central admin team for the other 3 District Nursing clusters.

Responsible for ensuring documents are made available in an accurate, confidential and finalised state; approving them within the allocated time period using the Dictate company software.I provided professional client service to various hospital staff including clinicians and medical secretaries. I also performed administrative tasks such as printing, enveloping and dispatching of documents within the allocated time period. Some of my other job duties included: • Providing training and support in using the software to various hospital staff; including clinicians, Doctors and medical secretaries.• To identify reasons and suggest remedial measures in respect of queries that are challenging to resolve, occur frequently and/or take up significant amounts of time• To assess the severity of issues based on the company guidelines and appropriately utilise expert internal resources and escalate to management team• To maintain the high standards of accuracy and other quality measures such as formatting, layouts and template

As the Duty Manager at William Hill, I was primarily tasked with maintaining a high level of customer service for customers and visitors within my store. This involved delegating tasks, monitoring team progress and targets, assisting the team with tasks, handling complaints (from both staff and customers) and reporting to senior management when required. I have also learnt to keep compliant with company policies and to complete any necessary paperwork in a timely manner; whilst ensuring records are kept accurate. Another key part of this job role is to ensure the efficient running of the day-to-day business operations. This involves opening and closing the store, monitoring the levels of money within the tills, gaming machines and the safe; as well as taking excess amounts to the post office or bank.

I worked at Compark UK along with 3 fellow university leavers to start up a business within the advertising and marketing industry. As this was a start up company, my position involved various job role The following lists a few: • Responsible for cold calling potential clients and new business partners for business development• Various general administrative duties • Generating and booking appointments and follow up meetings / presentations • Establishing and maintaining business relationships over the phone, in writing and face to face• Maintaining a social media presence using various mediums to promote our product, interactive with and attract new businesses• Closing sales and securing contracts for new business opportunities