Patrick Kan Email & Phone Number

United Kingdom

Manchester, England, United Kingdom

• Providing product demonstrations and training sessions to clients so they understand the functionalities and how to use them. • Establishing and maintaining strong relationships with key customer contacts. Understanding the customer's business goals and aligning them with the product or service. Collaborating with sales, product development, and other teams to ensure a unified customer experience.• Responding to customer inquiries and support tickets. Troubleshooting issues and working with relevant teams to resolve technical problems. Keeping customers informed about the status of their issues.• Identifying signs of customer dissatisfaction and resolving any issues to prevent churn. Collecting feedback from departing customers and then passing this information to the product team for review.• Having regular calls with customers to understand their needs and helping them maximise the usage of the service by providing training on the functionalities.

Manchester, United Kingdom

Maintaining a consistent relationship with PHMG clients from all over the world, providing professional account management, high-quality customer care and expert audio branding advice. Thanks to the work of our client services department, nine out of ten PH Media Group clients surveyed stated they would recommend and buy more products from the group. • As the team expanded, I helped educate new Account Managers and equipped them with a comprehensive understanding of our company’s products and services.• Maintaining regular contact with clients and offering support to ensure they are getting the most of the service and recording the information onto the CRM Microsoft Dynamics.• Working closely across a matrix of teams such as Production, Engineering, sales and accounting departments, to deliver excellent customer service and audio productions of the highest quality.• Demonstrated strong proficiency in problem-solving and troubleshooting, maintaining the stability and functionality of the service. Through organised analysis and a deep understanding of how our service operates, I consistently identified and addressed technical issues promptly, ensuring minimal disruption to client operations by collaborating effectively with the engineering team.• Building strong relationships with clients through proactive communication, regular check-ins and addressing their concerns to gain their trust.

Hong Kong Sar

• Managed over 100 business accounts simultaneously within the western bars and restaurant industry across key territories in one of the most competitive beer markets in Asia. Within 5 months, was promoted to look after 5 Star Hotels and Clubhouses. This required commanding customer service to fulfil the exceptional levels of customer care within the hotel industry.• Responsible for the operations process with one of the clients for the Hong Kong Sevens, which is one of Asia’s largest sporting events. • Worked closely with the Sales Manager and Director to successfully pitch and close business proposals.• Coordinated with different departments from telesales, draught service team and logistics team in order to provide an outstanding service.• Responsible for planning and organising an annual German Festival at Marco Polo Hotel with the event lasting a whole month. Arranged meetings to liaise with the client, our Technicians Director, Logistics Director and Marketing Manager to ensure the set up and operations are on point. • Successfully achieved monthly and quarterly targets as well as ensuring the team targets are met.• In charge of a Value Management project to ensure our products are kept in the best quality and the company gains higher profit margins from selling the profitable products. Successfully replaced slow moving products with our core products.

Hong Kong Sar

• Worked with the international sales team and responsible for business development. Having to contact UK companies through cold calling to use our service for their couriers between Asia and the UK• Establish new accounts from cold calling potential UK companies and servicing existing clients. • Coordinating with different departments throughout the complete logistics and delivery process making sure packages are successfully delivered on time.• Communicating with colleagues around the world to get the best quotations for customers.• Handling customer complaints efficiently to provide an excellent service.

Hong Kong Sar

• Operated in a fast-paced and entrepreneurial environment while managing over 100 accounts simultaneously within the western bars and restaurant industry across key territories.• Successfully won tenders as the official beer on several outdoor events and organised them from start to finish.• Reported to the Key Account and Sales manager on a weekly basis to review new business opportunities.• Executing monthly promotions to increase sales for clients.