Conception et management des produits et offres roaming pour une bonne compétitivité sur le marché local et international.

Conception et promotion des produits commerciaux et offres roaming et international.

- Manage Gprs tests with different partners Roaming;- Analyze and monitor the traffic and revenues Gprs roaming service and make a report;- Manage all service-related complaints Gprs roaming;- Increase the number of roaming partners Gprs;- Make Tap monitoring of files generated after the launch of new commercial networks;- Check the service rates Gprs roaming after launching commercial- Develop a manual of procedures and steps related to service Gprs roaming.-… Show more - Manage Gprs tests with different partners Roaming;- Analyze and monitor the traffic and revenues Gprs roaming service and make a report;- Manage all service-related complaints Gprs roaming;- Increase the number of roaming partners Gprs;- Make Tap monitoring of files generated after the launch of new commercial networks;- Check the service rates Gprs roaming after launching commercial- Develop a manual of procedures and steps related to service Gprs roaming.- Develop and present every 2 weeks a report on service performance Gprs roaming. Show less

- Dealing with customer complaints from the call center and various retail outlets (shop);- Evaluate the different nature of complaints and detect anomalies;- Escalate complaints and anomalies for fast processing;- Interact with other departments for cases requiring further investigation;- Evaluate the behavior of subscribers in the various products and services provided by the company;- Attend online subscribers, if necessary, while providing quality service and compliance… Show more - Dealing with customer complaints from the call center and various retail outlets (shop);- Evaluate the different nature of complaints and detect anomalies;- Escalate complaints and anomalies for fast processing;- Interact with other departments for cases requiring further investigation;- Evaluate the behavior of subscribers in the various products and services provided by the company;- Attend online subscribers, if necessary, while providing quality service and compliance standards required by the company;- Achieve productivity objectives Show less

- Manage calls online subscribers;- Listen to customers, analyze their needs and offer solutions;- Identify the needs of customers to promote products & services provided by the company;- Achieve productivity objectives;- Escalate complaints to treatment;- Evaluate customer behavior in relation to our products and services;- Transmit information that a hierarchy for the development to the satisfaction of the clients.