Patrick Kanda Email & Phone Number

United Kingdom

Royaume-Uni

Kinshasa

Conception et management des produits et offres roaming pour une bonne compétitivité sur le marché local et international.

Kinshasa

Conception et promotion des produits commerciaux et offres roaming et international.

- Manage Gprs tests with different partners Roaming;- Analyze and monitor the traffic and revenues Gprs roaming service and make a report;- Manage all service-related complaints Gprs roaming;- Increase the number of roaming partners Gprs;- Make Tap monitoring of files generated after the launch of new commercial networks;- Check the service rates Gprs roaming after launching commercial- Develop a manual of procedures and steps related to service Gprs roaming.-… Show more - Manage Gprs tests with different partners Roaming;- Analyze and monitor the traffic and revenues Gprs roaming service and make a report;- Manage all service-related complaints Gprs roaming;- Increase the number of roaming partners Gprs;- Make Tap monitoring of files generated after the launch of new commercial networks;- Check the service rates Gprs roaming after launching commercial- Develop a manual of procedures and steps related to service Gprs roaming.- Develop and present every 2 weeks a report on service performance Gprs roaming. Show less

Kinshasa

- Dealing with customer complaints from the call center and various retail outlets (shop);- Evaluate the different nature of complaints and detect anomalies;- Escalate complaints and anomalies for fast processing;- Interact with other departments for cases requiring further investigation;- Evaluate the behavior of subscribers in the various products and services provided by the company;- Attend online subscribers, if necessary, while providing quality service and compliance… Show more - Dealing with customer complaints from the call center and various retail outlets (shop);- Evaluate the different nature of complaints and detect anomalies;- Escalate complaints and anomalies for fast processing;- Interact with other departments for cases requiring further investigation;- Evaluate the behavior of subscribers in the various products and services provided by the company;- Attend online subscribers, if necessary, while providing quality service and compliance standards required by the company;- Achieve productivity objectives Show less

Kinshasa

- Manage calls online subscribers;- Listen to customers, analyze their needs and offer solutions;- Identify the needs of customers to promote products & services provided by the company;- Achieve productivity objectives;- Escalate complaints to treatment;- Evaluate customer behavior in relation to our products and services;- Transmit information that a hierarchy for the development to the satisfaction of the clients.