Patrick Kasper Email & Phone Number

Westlake, OH, US

• Manage the delegation and delivery of development work customer and prospect facing systems
• Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for the team
• Perform all human resource related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employee
• Operate as a thought leader among the team; contribute to the overall growth and quality of the department
• Define, evaluate, and maintain the process procedures used by the team; identify opportunities for process improvement and greater efficiency, and serve as an advocate for change

Westlake, OH, US

• Facilitated planning and collaboration with key stakeholders and business partners across the business in the development of customer and prospect facing web applications
• Oversaw the development of server-side code for internal and external web applications
• Executed on the team’s strategy and ensure team projects are completed within scope, cost, and quality
• Collaborated with team members and cross departmental stakeholders in creation and coordination ofmutual goals
• Develop team members; coach employee through their personal growth in: functional expertise,communication skills, and ability to effectively interact with their peers

Westlake, OH, US

• Oversaw the creation and maintenance of internal and external facing web applications, system integrations, and web services.
• Prioritized requests (Enhancements, Defects, Projects) from the business to determine the appropriate approach, resource availability, value, effort and necessary skillset to complete the request.
• Supported team members on a daily basis by resolving implementation and communication issues affecting assigned work and reviewing deliverables prior to the submission to the company’s business units.
• Ensured controls are in place to safeguard the security, integrity, and confidentiality of the company’s internal systems and data.
• Conducted professional development activities as directed in a mentor capacity for team members. This includes coaching, conducting employee evaluations, career planning and developing training plans.

Westlake, OH, US

• Performed all the responsibilities of a Business Analyst I
• Assisted other business analysts with requirements gathering and process improvement initiatives
• Worked with solution engineers to design solutions to meet the requirements of business stakeholders

Westlake, OH, US

• Maintained and improved current business process flow
• Gathered and developed requirements in a detailed manor for IT projects
• Measured the effectiveness of business processes

Cleveland, OH, US

• Provided technical guidance, support, and training for CA Agile Central
• Assisted in the transition from a waterfall software development life cycle to agile
• Interacted with clients and business users to gather business and functional requirements
• Contributed to projects as necessary to increase the efficiency and effectiveness of the IT department

Westlake, OH, US

• Assisted in the development of an automated testing framework
• Assisted in the creation and implementation of regression test plans
• Tested the OnBase Web Client across supported web browsers
• Completed necessary testing for Software Change Requests

Berea, Ohio, US

• Resolved issues and trained new student callers

Berea, Ohio, US

• Contacted alumni via telephone to provide campus updates and request donations

US

• Performed computer diagnostics, including: virus removal and computer cleanups
• Sold computers and other electronic products
• Completed sales transactions in a timely and accurate manner

Master Of Business Administration - Mba, Management

Bachelor’S Degree, Major: Computer Information Systems Dual Minor: Computer Science, Communication Studies

Education record