Patrick Kasper Email & Phone Number

Westlake, Oh, Us

• Manage the delegation and delivery of development work customer and prospect facing systems• Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for the team • Perform all human resource related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employee • Operate as a thought leader among the team; contribute to the overall growth and quality of the department • Define, evaluate, and maintain the process procedures used by the team; identify opportunities for process improvement and greater efficiency, and serve as an advocate for change

Westlake, Oh, Us

• Facilitated planning and collaboration with key stakeholders and business partners across the business in the development of customer and prospect facing web applications• Oversaw the development of server-side code for internal and external web applications• Executed on the team’s strategy and ensure team projects are completed within scope, cost, and quality• Collaborated with team members and cross departmental stakeholders in creation and coordination ofmutual goals• Develop team members; coach employee through their personal growth in: functional expertise,communication skills, and ability to effectively interact with their peers

Westlake, Oh, Us

• Oversaw the creation and maintenance of internal and external facing web applications, system integrations, and web services.• Prioritized requests (Enhancements, Defects, Projects) from the business to determine the appropriate approach, resource availability, value, effort and necessary skillset to complete the request. • Supported team members on a daily basis by resolving implementation and communication issues affecting assigned work and reviewing deliverables prior to the submission to the company’s business units.• Ensured controls are in place to safeguard the security, integrity, and confidentiality of the company’s internal systems and data. • Conducted professional development activities as directed in a mentor capacity for team members. This includes coaching, conducting employee evaluations, career planning and developing training plans.

Westlake, Oh, Us

• Performed all the responsibilities of a Business Analyst I• Assisted other business analysts with requirements gathering and process improvement initiatives • Worked with solution engineers to design solutions to meet the requirements of business stakeholders

Westlake, Oh, Us

• Maintained and improved current business process flow• Gathered and developed requirements in a detailed manor for IT projects• Measured the effectiveness of business processes

Cleveland, Oh, Us

• Provided technical guidance, support, and training for CA Agile Central• Assisted in the transition from a waterfall software development life cycle to agile• Interacted with clients and business users to gather business and functional requirements• Contributed to projects as necessary to increase the efficiency and effectiveness of the IT department

Westlake, Oh, Us

• Assisted in the development of an automated testing framework• Assisted in the creation and implementation of regression test plans• Tested the OnBase Web Client across supported web browsers• Completed necessary testing for Software Change Requests

Berea, Ohio, Us

• Resolved issues and trained new student callers

Berea, Ohio, Us

• Contacted alumni via telephone to provide campus updates and request donations

Us

• Performed computer diagnostics, including: virus removal and computer cleanups • Sold computers and other electronic products• Completed sales transactions in a timely and accurate manner

Master Of Business Administration - Mba, Management

Bachelor’S Degree, Major: Computer Information Systems Dual Minor: Computer Science, Communication Studies

Education record